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    Home Orlando Now Platform Administration Now Platform administration Time configuration

    Time configuration

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    Time configuration

    Time configuration includes the scheduling of events and tracking of time. There are several functions available that enable tracking of time and using that information across applications.

    Date and time fields

    Time can be stored in different ways in records. Understanding how time is stored underlies efficient use of time functions. To learn more, see Use Date and Time Fields.

    Time zones

    The Now Platform stores time values in Universal Coordinated Time. Times appear globally based on the system time zone, but appear to users in their local time zone, based on their own user settings. To avoid calculation errors or confusing outputs, proper use of time zone information is critical.
    • All dates and times gathered through web services appear in GMT.
    • When you insert data using a web service, it uses the time zone defined for the active user.
    • If the active user does not have a specified time zone, it instead uses the system time zone.

    Business calendars and schedules

    You create business calendars in the Now Platform so that you can schedule events for your users and track their time across applications. You can define several types of schedules and calendars, including fiscal calendars, in the Business Calendar menu. To learn more about business calendars, see Creating business calendars.

    The legacy schedules functions consist of rules that include or exclude ranges of time for certain time-related functionality. For example, schedules can restrict SLAs to only count time during business hours. To learn more about legacy schedule definition, see Creating and using schedules.

    Time display

    There are several useful user interfaces that help represent time visually. To learn more, see Displaying Time.

    Viewing logs

    Logs within the system provide historical information as to what occurred in the instance when.

    Scheduling events

    Scheduling events enable other functionality to be triggered at particular times, or in response to specific events. To learn more, see Schedule Events.

    Timing functionality

    These functions gather information with regards to duration. They answer the question "How long?", and if time events can be based on that information. To learn more, see Timing Functionality.

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      Time configuration

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Time configuration

      Time configuration includes the scheduling of events and tracking of time. There are several functions available that enable tracking of time and using that information across applications.

      Date and time fields

      Time can be stored in different ways in records. Understanding how time is stored underlies efficient use of time functions. To learn more, see Use Date and Time Fields.

      Time zones

      The Now Platform stores time values in Universal Coordinated Time. Times appear globally based on the system time zone, but appear to users in their local time zone, based on their own user settings. To avoid calculation errors or confusing outputs, proper use of time zone information is critical.
      • All dates and times gathered through web services appear in GMT.
      • When you insert data using a web service, it uses the time zone defined for the active user.
      • If the active user does not have a specified time zone, it instead uses the system time zone.

      Business calendars and schedules

      You create business calendars in the Now Platform so that you can schedule events for your users and track their time across applications. You can define several types of schedules and calendars, including fiscal calendars, in the Business Calendar menu. To learn more about business calendars, see Creating business calendars.

      The legacy schedules functions consist of rules that include or exclude ranges of time for certain time-related functionality. For example, schedules can restrict SLAs to only count time during business hours. To learn more about legacy schedule definition, see Creating and using schedules.

      Time display

      There are several useful user interfaces that help represent time visually. To learn more, see Displaying Time.

      Viewing logs

      Logs within the system provide historical information as to what occurred in the instance when.

      Scheduling events

      Scheduling events enable other functionality to be triggered at particular times, or in response to specific events. To learn more, see Schedule Events.

      Timing functionality

      These functions gather information with regards to duration. They answer the question "How long?", and if time events can be based on that information. To learn more, see Timing Functionality.

      Tags:

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