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    Home Orlando Now Platform Administration Now Platform administration Platform security Domain separation for service providers Application support for domain separation

    Application support for domain separation

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    Application support for domain separation

    Many ServiceNow applications support domain separation in the base system but not all. Some supported applications include limitations on the data and administrative settings that can be domain-separated. These definitions delineate the domain separation support levels from the perspective of actual use cases and the people who use them.

    Domain separation support levels

    Note: The definitions of the support levels for domain separation have been updated to more accurately describe configurations and use cases that fit each application. Please take a moment to study the new descriptions.
    ServiceNow applications that support domain separation may support the separation of data and data routing only, have advanced business logic separation, or support tenant (customer) level administration of the application. ServiceNow applications are defined with the following incremental support levels..

    Domain separation support levels

    No support

    • The domain field may exist on data tables, but no logic exists to manage data.
    • This level is not considered domain-separated.
    Basic
    • Business logic: Ensure data goes into the proper domain for the application’s service provider (SP) use cases.
    • In the application, the user interface, cache keys, reporting, rollups, aggregations, and so on, all use domain at production run time.
    • The owner of the instance needs to be able to set up the application to function across multiple tenants.
    Use case: When an SP uses chat to respond to a tenant-customer’s message, the client must be able to see the SP's response.

    Standard
    • Includes Basic level support.
    • Business logic: Processes can be created or modified per customer by the service provider (SP). The use cases reflect proper use of the application by multiple SP customers in a single instance.
    • The owner of the instance needs to be able to configure the minimum viable product (MVP) business logic and data parameters per tenant as expected for the specific application.
    Use case: An admin needs to be able to make comments mandatory when a record closes for one tenant but not for another.

    Enhanced
    • Includes Basic and Standard levels
    • Data-driven process enables service provider customers to modify business logic that is based on defined use cases. These configurations are UI-based and fail-safe so that configurations by one customer cannot affect another.
    • Tenants of the instance need to be able to configure minimum viable product (MVP) business logic and data parameters for themselves. This logic and parameters would be expected for the application's normal function.
    Use case: Tenant-customers of a shared environment need to be able to make changes to the impact, urgency, or priority matrix to set priority within their domain.

    Note: Effective Domain
    (*)
    • In some cases a platform feature or application may be able to effectively support SP use cases even though the domain framework is not being used.
    • Should that be the situation, the use cases must be specifically detailed to support domain separation. An asterisk (*) after the support level indicates this kind of configuration.
    Use case: Before the New York release, Service Catalog had no domain support but the instance owner was able to configure separate catalogs and items for each tenant in a domain-separated instance using user criteria. This allowed Service Catalog to be used as if it were Standard, giving it a Standard* rating.
    Supported feature Basic Standard Enhanced
    Domain column is present for base system application tables. supported supported supported
    Domain-specific configuration is managed by instance owner. supported supported supported
    Tenant domains can manage their own application data. supported supported
    Application properties are domain aware when needed. supported supported
    Business logic and processes can be domain-separated by instance owner. supported supported
    Business logic and processes can be administered by tenant domain. supported

    Support levels by application

    Product Suite Application Support level
    Analytics, Intelligence, and Reporting Dashboards Basic
    Performance Analytics Enhanced
    Reporting Basic
    Custom Business Applications Delegated Development No support
    ODBC Driver Basic*
    Script debugger Basic
    Web Services Standard*
    Customer Service Management Communities No support
    Customer Service Management Basic
    Field Service Management Field Service Management Basic
    Governance, Risk, and Compliance Governance, Risk, and Compliance (GRC) Basic
    HR Service Delivery HR Service Delivery Basic*
    IT Business Management Agile Development Basic*
    Application Portfolio Management Basic
    Cost Management No support
    Financial Management No support
    Investment Funding Basic
    Project Portfolio Management Basic*
    Release Management Basic*
    Scaled Agile Framework (SAFe) Basic*
    Test Management Basic*
    IT Operations Management Cloud Management Basic
    Discovery Standard
    Event Management Basic
    Operational Intelligence Basic
    Service Mapping Basic
    IT Service Management Asset Management Basic*
    Benchmarks No support
    Change Management Basic
    Coaching Basic
    Continual Improvement Management Basic
    Contract Management No support
    Expense Line No support
    Incident Communications Management Standard
    Incident Management Standard
    On-Call Scheduling Standard
    Problem Management Standard
    Procurement Standard*
    Product Catalog Standard
    Request Management Standard
    Service Catalog Standard
    Service Desk Call Basic
    Service Level Management Standard
    Service Portfolio Management Basic*
    Vendor Performance No support
    Walk-up Experience Basic
    Now Platform: Administration , App Engine , Capabilities User Interface
    Advanced Work Assignment Standard
    Agent Workspace No support
    Assessments Standard
    Automated Test Framework Standard*
    Connect Support and Chat Basic
    Contextual Search Standard
    Configuration Management (CMDB) Standard
    Content Management System No support
    Credentials and Connections Standard
    Data Certification Basic*
    Data Management Basic*
    Dependency Views Basic
    Dynamic Translation Basic
    Edge Encryption No support
    Encryption Support No support
    Field Normalization No support
    Guided Setup No support
    Homepage Administration Basic*
    Integrations with third-party applications and data sources Basic-Standard
    Knowledge Management Standard
    Managed Documents No support
    MetricBase Basic
    Mobile No support
    Notifications Standard
    Orchestration Standard*
    Password Reset Standard
    Platform Security Domain separation landing page
    Predictive Intelligence Standard
    Remote Tables No support
    Schedules Basic
    Search Suggestions No support
    Service Portal No support
    State Flows No support
    Subscription Management No support
    Survey Management Basic*
    Time Card Basic*
    Virtual Agent Basic
    Visual Task Boards Basic
    Workflow Standard*
    Security Operations Security Incident Response Standard
    Threat Intelligence Standard
    Trusted Security Circles Standard
    Vulnerability Response Standard
    Service Management Coaching Loops (Legacy) No support
    Finance Service Management No support
    Planned Maintenance Standard*
    Structured Problem Analysis No support
    Software Asset Management Software Asset Management No support

    *In some cases a platform feature or application may be able to effectively support service provider uses cases even though the domain framework is not being used. In this situation the use cases must be specifically detailed to support domain separation. An asterisk (*) after the support level indicates this kind of configuration.

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    Release version
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      Application support for domain separation

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Application support for domain separation

      Many ServiceNow applications support domain separation in the base system but not all. Some supported applications include limitations on the data and administrative settings that can be domain-separated. These definitions delineate the domain separation support levels from the perspective of actual use cases and the people who use them.

      Domain separation support levels

      Note: The definitions of the support levels for domain separation have been updated to more accurately describe configurations and use cases that fit each application. Please take a moment to study the new descriptions.
      ServiceNow applications that support domain separation may support the separation of data and data routing only, have advanced business logic separation, or support tenant (customer) level administration of the application. ServiceNow applications are defined with the following incremental support levels..

      Domain separation support levels

      No support

      • The domain field may exist on data tables, but no logic exists to manage data.
      • This level is not considered domain-separated.
      Basic
      • Business logic: Ensure data goes into the proper domain for the application’s service provider (SP) use cases.
      • In the application, the user interface, cache keys, reporting, rollups, aggregations, and so on, all use domain at production run time.
      • The owner of the instance needs to be able to set up the application to function across multiple tenants.
      Use case: When an SP uses chat to respond to a tenant-customer’s message, the client must be able to see the SP's response.

      Standard
      • Includes Basic level support.
      • Business logic: Processes can be created or modified per customer by the service provider (SP). The use cases reflect proper use of the application by multiple SP customers in a single instance.
      • The owner of the instance needs to be able to configure the minimum viable product (MVP) business logic and data parameters per tenant as expected for the specific application.
      Use case: An admin needs to be able to make comments mandatory when a record closes for one tenant but not for another.

      Enhanced
      • Includes Basic and Standard levels
      • Data-driven process enables service provider customers to modify business logic that is based on defined use cases. These configurations are UI-based and fail-safe so that configurations by one customer cannot affect another.
      • Tenants of the instance need to be able to configure minimum viable product (MVP) business logic and data parameters for themselves. This logic and parameters would be expected for the application's normal function.
      Use case: Tenant-customers of a shared environment need to be able to make changes to the impact, urgency, or priority matrix to set priority within their domain.

      Note: Effective Domain
      (*)
      • In some cases a platform feature or application may be able to effectively support SP use cases even though the domain framework is not being used.
      • Should that be the situation, the use cases must be specifically detailed to support domain separation. An asterisk (*) after the support level indicates this kind of configuration.
      Use case: Before the New York release, Service Catalog had no domain support but the instance owner was able to configure separate catalogs and items for each tenant in a domain-separated instance using user criteria. This allowed Service Catalog to be used as if it were Standard, giving it a Standard* rating.
      Supported feature Basic Standard Enhanced
      Domain column is present for base system application tables. supported supported supported
      Domain-specific configuration is managed by instance owner. supported supported supported
      Tenant domains can manage their own application data. supported supported
      Application properties are domain aware when needed. supported supported
      Business logic and processes can be domain-separated by instance owner. supported supported
      Business logic and processes can be administered by tenant domain. supported

      Support levels by application

      Product Suite Application Support level
      Analytics, Intelligence, and Reporting Dashboards Basic
      Performance Analytics Enhanced
      Reporting Basic
      Custom Business Applications Delegated Development No support
      ODBC Driver Basic*
      Script debugger Basic
      Web Services Standard*
      Customer Service Management Communities No support
      Customer Service Management Basic
      Field Service Management Field Service Management Basic
      Governance, Risk, and Compliance Governance, Risk, and Compliance (GRC) Basic
      HR Service Delivery HR Service Delivery Basic*
      IT Business Management Agile Development Basic*
      Application Portfolio Management Basic
      Cost Management No support
      Financial Management No support
      Investment Funding Basic
      Project Portfolio Management Basic*
      Release Management Basic*
      Scaled Agile Framework (SAFe) Basic*
      Test Management Basic*
      IT Operations Management Cloud Management Basic
      Discovery Standard
      Event Management Basic
      Operational Intelligence Basic
      Service Mapping Basic
      IT Service Management Asset Management Basic*
      Benchmarks No support
      Change Management Basic
      Coaching Basic
      Continual Improvement Management Basic
      Contract Management No support
      Expense Line No support
      Incident Communications Management Standard
      Incident Management Standard
      On-Call Scheduling Standard
      Problem Management Standard
      Procurement Standard*
      Product Catalog Standard
      Request Management Standard
      Service Catalog Standard
      Service Desk Call Basic
      Service Level Management Standard
      Service Portfolio Management Basic*
      Vendor Performance No support
      Walk-up Experience Basic
      Now Platform: Administration , App Engine , Capabilities User Interface
      Advanced Work Assignment Standard
      Agent Workspace No support
      Assessments Standard
      Automated Test Framework Standard*
      Connect Support and Chat Basic
      Contextual Search Standard
      Configuration Management (CMDB) Standard
      Content Management System No support
      Credentials and Connections Standard
      Data Certification Basic*
      Data Management Basic*
      Dependency Views Basic
      Dynamic Translation Basic
      Edge Encryption No support
      Encryption Support No support
      Field Normalization No support
      Guided Setup No support
      Homepage Administration Basic*
      Integrations with third-party applications and data sources Basic-Standard
      Knowledge Management Standard
      Managed Documents No support
      MetricBase Basic
      Mobile No support
      Notifications Standard
      Orchestration Standard*
      Password Reset Standard
      Platform Security Domain separation landing page
      Predictive Intelligence Standard
      Remote Tables No support
      Schedules Basic
      Search Suggestions No support
      Service Portal No support
      State Flows No support
      Subscription Management No support
      Survey Management Basic*
      Time Card Basic*
      Virtual Agent Basic
      Visual Task Boards Basic
      Workflow Standard*
      Security Operations Security Incident Response Standard
      Threat Intelligence Standard
      Trusted Security Circles Standard
      Vulnerability Response Standard
      Service Management Coaching Loops (Legacy) No support
      Finance Service Management No support
      Planned Maintenance Standard*
      Structured Problem Analysis No support
      Software Asset Management Software Asset Management No support

      *In some cases a platform feature or application may be able to effectively support service provider uses cases even though the domain framework is not being used. In this situation the use cases must be specifically detailed to support domain separation. An asterisk (*) after the support level indicates this kind of configuration.

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