Domain separation with Spotlight
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- UpdatedJan 30, 2025
- 2 minutes to read
- Yokohama
- Spotlight
If you have domain separation enabled, Spotlight applies it during Spotlight jobs.
Domain of the Spotlight group
When you create a Spotlight group, you create it in the domain of the user that you are logged in as when you create the group. For example, if you are a user in the ACME Products domain and you create a Spotlight group, that group is created in the ACME Products domain. If you create a Spotlight group as a user who is not a member of any domain, that Spotlight group is in the Global domain.
You can copy a Spotlight group to other domains, as defined in ServiceNow AI Platform® domain separation.
Session domain and Spotlight group domain
If you are logged into a different domain than the domain of a Spotlight group, you cannot edit that Spotlight group record. In this case, you can only copy the Spotlight group to another domain.
Spotlight criteria domains
- When you create Spotlight criteria for a global Spotlight group, the criteria are created in the domain of the logged-in user.
- When you create Spotlight criteria for a Spotlight group that is in a specific domain, the Spotlight criteria are created in that domain.
Messages inform you of the domain situation when you create Spotlight criteria.
Evaluating scores with domain separation
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Related Content
- Create a Spotlight group
Create a Spotlight group to define the records to evaluate. In the Spotlight group, you also set the threshold that the score of a record must exceed to trigger the creation of a Spotlight.
- Copy a Spotlight group to domains
You can copy a Spotlight group to other domains, saving the effort of reproducing the group manually for each domain.
- Domain separation and Performance Analytics
Domain separation is supported for Performance Analytics. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. Performance Analytics supports collecting scores from multiple domains and can be configured to enable domain-specific administration. Extended domain configuration functionality is available for customers with complex domains.