Create or change custom categories for organizing and grouping related Virtual Agent topics. You can see topic categories in the Topics page and the Topic Properties page in Virtual Agent Designer.

1. Navigate to Collaboration > Virtual Agent > Categories.
2. Click New to create a custom category or open a category record to change it.
   1. Enter the Name of the category for organizing related topics.
   2. Enter a short Description of the category.
   3. Click Submit or Update.
   The topic category appears in the Category dropdown list on the Topic Properties page in Virtual Agent Designer so that you can assign the category to a topic. The category also appears in the Category filter on the Topics page, so that you can sort and view topics by that category. Each card on the Topics page displays the category (if assigned) to which the topic belongs.
3. To delete a topic category, open the category record and click Delete.
   If there are no topics associated with the category, the category is deleted. It is no longer listed in the Category field on the Topics Properties page and in the Category filter on the Topics page in Virtual Agent Designer.