Create or modify custom categories
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- UpdatedJan 30, 2025
- 2 minutes to read
- Yokohama
- Virtual Agent
Create or change custom categories for organizing and grouping related Virtual Agent assets, such as topics. You can also make category labels visible in the Topic picker menu displayed to end users.
Before you begin
Role required: virtual_agent_admin or admin
About this task
For your end users, you can make the custom category label visible in the Topic picker menu so that associated topics are displayed by category.
Before you create a new category, review the existing categories (
) to determine if you need a new category.Note: Pre-built topics
have associated, default categories that can't be changed or deleted. Also, you can
delete a custom category only when the category does not have any topics assigned to
it.
Procedure