- Mobile hierarchy
Learn the components of ServiceNow® mobile and how they work together to assist you in configuring, modifying, and creating applications.
- Migrate from classic mobile to ServiceNow mobile
Migrate from ServiceNow Classic to ServiceNow® mobile to take advantage of features such as rapid development, offline capability, and integration with native mobile device features.
- Bundle and Package IDs for ServiceNow mobile apps
To enforce app policies your mobile application management software may require the bundle or package ID associated with the mobile app. See the following reference for these IDs.
- Migration from Madrid to New York mobile
Migrate your mobile applications in the New York release to take advantage of the improved features and continue editing within Studio.
- Mobile Studio
Use the Studio to create, modify, and manage applets for use in any of the ServiceNow® mobile apps.
- Create a mobile application using Guided Application Creator
Use the Guided Application Creator in Studio to create, modify, and manage applets for ServiceNow Agent and Now Mobile apps. When you access Studio, you can get started on creating and configuring mobile apps.
- Using the navigation bar in mobile applications
Your users can quickly access applets, settings, and notifications by using the navigation bar in the mobile app.
- Using applet launchers in mobile applications
Applet launchers serve as landing pages or home pages for your users. Your users see an applet launcher when they first log in to a mobile app. With an applet launcher, users can access applets in various formats, as well as search, do quick actions, and find user information.
- Using search in mobile applications
Use search on your applet launchers to give your users the ability to quickly find people, catalog items, and knowledge base articles within your mobile applications.
- Create a data item for a mobile application
Data items are data sets that represent a table from the platform. Data items determine the information that appears on a screen. Associate data items with specific applets to determine the purpose of each applet.
- Using applets in mobile applications
Learn how to use applets in ServiceNow mobile. Applets are made up of several screens. The screens have configurable components, conditional formatting, sorting order, and filters.
- Mobile icons
Use icons to provide unique visual identifiers for navigation tabs and quick actions in your mobile applications.
- Functions in ServiceNow mobile
Configure functions in Studio to determine which actions users can perform in the mobile app.
- Mobile platform dashboards
Use a mobile dashboard to display data in graphical format. Adding reports and Performance Analytics widgets helps users more easily identify trends and turning points through indicator scores and visual representation.
- Mobile parameter tutorials
Parameters are a way of creating a variable or a placeholder that is waiting for input from either the user or the database. The variable then queries the database or the user for more information. You can add parameters to a data item or an action item.
- Mobile authentication
Users are required to log in to an instance on their mobile device. Depending on how you configure authentication for mobile devices, users may be required to enter additional information.
- Mobile bar-code scanning
Use the camera on your mobile device to scan bar-codes into your instance using mobile applications.
- Mobile geolocation tracking configuration
As an administrator, you can activate geolocation tracking for your ServiceNow® ServiceNow Agent app users by installing the Geolocation plugin (com.snc.geolocation). Complete other geolocation tracking tasks to finalize the configuration.
- Mobile offline mode for Agent
Offline Mode allows users who have no internet connection to continue working from a mobile device.
- Mobile push notifications
Both administrators and users must do some configuration to set up push notifications in the mobile app.
- Siri shortcuts
Configure Siri shortcuts to give your users quick access to common app functions on their iOS devices.
- Screen UI policies for ServiceNow Mobile
Use screen UI policies to control which field is mandatory or visible on a mobile app screen, depending on the conditions that you define for the policy. By creating screen UI policies, you can improve readability on your screens, giving your users the information they must do their tasks more efficiently.
- Mobile UI styles
Use UI styles to change the color of fields in the mobile app.
- Additional mobile app configuration options
Several system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.
- Roles and permissions for ServiceNow Agent
Limit user access to parts of the mobile app.
- Localization on mobile devices
ServiceNow mobile apps are localized in 20 languages.
- Domain separation in ServiceNow Mobile Agent
Learn about domain separation in ServiceNow mobile applications. With domain separation you can separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.
- Enterprise mobility management (EMM)
Use an EMM suite to distribute the ServiceNow mobile app or the ServiceNow Classic mobile app.
- Mobile branding
Create branded mobile applications so that your customers and employees can recognize your unique company identity.
- Mobile themes
Use themes on your mobile applications so that your customers and employees can recognize your unique company identity.
