Learn how applets, screens, and settings are organized within ServiceNow® mobile apps to understand how to find
the tools and data your looking for.
Components of a ServiceNow
app
App Icons
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Each ServiceNow app has its own
icon on your mobile device. You can configure your apps to show a badge indicating the
number of unread notifications you have in the app.
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Navigation bar
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Each ServiceNow displays a
navigation bar along the bottom of the screen. This bar displays icons called
tabs, which you can use to access settings, notifications and commonly used
applets or application launch pages. For more detail on navigation bars, see Using the navigation bar in mobile applications.
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Applet Launchers
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Applet launchers serve as landing pages or home pages. You can see a home page applet
launcher when they first log in to a mobile app. Using an applet launcher, you can access
applets in various formats, as well as search, do quick actions, and find user information.
- Headers
- The header of the applet launcher defines how the title of the screen appears and what
information is shown in the header.
- Search
- You have the option to include a global search bar on your applet launcher. Use global
search to give your users the ability to quickly find people, catalog items, and
knowledge base articles in your instance.
- Sections
- Use UI sections to display applets and record information on your applet launcher
screen. Sections can display their content in a vertical or horizontal format.
- Quick Action Button
- The quick action button appears in the lower right corner of your applet launcher page
if that page has any configured quick actions.
For more information on applet launchers, see Using applet launchers in mobile applications.
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Settings
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Use the settings screen to configure security options and review information about the
app. The following information and options are found in the security screen:
- Header
- The header displays the name of the logged in user and last login time and date.
- Instance
- The ServiceNow instance your
app is logged into.
- Version
- The version of the mobile app on your mobile device.
- Security
- Tap to display a configuration page for your security options.
- Privacy Policy
- Tap to view the apps privacy policy.
- Legal Disclosures
- Tao to view the apps legal disclosures
- Log out
- Tap to log out of the connected ServiceNow instance.
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Notifications
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The notifications screen is accessed from the Notifications tab on
the navigation bar. This screen displays the push notifications sent to you. Tap any
notification to view its contents. You can enable or disable notifications on your mobile
device from this page. For more information on notifications, see Mobile push notifications.
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Applets
Applets are collections of screens within your mobile app, designed for a specific
task. Each applet provides one or more screens, which your users see when they select an applet.
The template may include other optional screens that your users can access for additional
information. All screens display information that is based on records in a data item.
- Segments
- Applets contain one of more segments, which display information from your instances to your
users. Segments represent the lists, calendars, maps, and forms your users see within the app.
If an applet has more than one segment, your users can switch between segments using a tabbed
interface.
- Embedded screens
- You can embed another screen within an existing applet. For example, you could use an
embedded list to place a list of information related to your current record within a segment
on a form applet.
- Functions
- Applets can be associated with one or more functions. These functions can be accessed
through the top menu or swipe actions. Use functions to perform tasks relating to the current
record, or navigate to another applets, applet launchers, or external resources.
For more information on applets and how to configure them, see Using applets in mobile applications.
