Access your instance from anywhere using the ServiceNow®
Now Mobile , Mobile Agent , and Mobile Onboarding apps on your mobile device.
Take your work wherever you go
Your instance is available whether you're away from your desk or at the office. Manage
incidents, collaborate with your teams, respond to approval requests, access the knowledge
base, or receive push notifications with your mobile device.
View and download the full infocard for a highlight of ServiceNow mobile features.
Download the mobile apps
the Now Platform provides three mobile apps. Each app is
designed for a specific set of users. Download these apps for your Android or iOS devices using the Google Play store or Apple app stores.
Note: The Apple App Store and the Google Play Store are the only two official distribution
channels that are supported for these mobile applications.
Get started quickly using available base system applications
Take advantage of pre-configured mobile applications to get your users
started with common functionality like approvals for Field Service Management .
Use the features on your mobile device with your ServiceNow instance.
ServiceNow apps can use your mobile device's features
to make calls, send SMS messages, and display navigation information. For
example, you can use the camera on your mobile device to scan bar codes, or
create image attachments.
Use Studio to create custom applications
Build applications that you can customize for your organization's specific
needs. With Studio , you can quickly create applications in a
simple, low-code interface.
Download the mobile apps
Your users access ServiceNow mobile from a client such as Mobile Agent , Now Mobile , or Mobile Onboarding . These applications are available in the Google Play or Apple App Store. Each app works with a specific area of the ServiceNow platform. to learn how each app works with your instance, see
Mobile configuration and
navigation .
Get started quickly using available base system applications
Take advantage of pre-configured applications. These applications can get you started right
away with the ServiceNow mobile platform.
Mobile experience for Approvals
Approve catalog requests, requested items, or change requests from anywhere using the
ServiceNow Agent application. For more detail, see Fulfiller experience in ServiceNow
Agent .
Mobile experience for Change Management
Manage your change tasks from anywhere using the ServiceNow Agent
mobile application. With this mobile application, you can stay connected and access the
information in real time to complete your tasks. For more detail, see Mobile experience for Change
Management .
Mobile experience for Customer Service Management
Manage customer service cases from a mobile device with the Customer Service
Management mobile application. Stay connected and access information in real time to
complete tasks quickly. For more detail, see Mobile experience for Customer
Service Management .
Mobile experience for Event Management
You can manage Event Management alerts and services from anywhere using the
Event Management mobile application. For more detail, see Mobile experience for Event
Management .
Mobile experience for Field Service Management
Manage your field service tasks anywhere using the Field Service mobile application.
With this application, you stay connected with your mobile device, can access important
information, and complete your tasks quickly. For more detail, see Mobile experience for Field
Service Management .
Mobile experience for Governance, Risk, and Compliance
Manage your work, task assignments, requests, approvals, and other follow-up actions
for GRC applications directly from your mobile device. Receive timely notifications for
current alerts, as well as risk and compliance status for your critical assets, vendors,
and impacted essential business services. For more detail, see Mobile experience for Governance,
Risk, and Compliance .
Mobile experience for Incident Management
Manage incident tasks anywhere using the incidents mobile application, which enables
you to stay connected and access important information to complete tasks quickly. For
more detail, see Mobile experience with ITSM Mobile
agent .
Mobile experience for Security Incident Response
Use your Android or iOS mobile device to manage your
security operations center (SOC) tasks. For more detail, see Mobile Experience for Security
Incident Response .
Mobile experience for Vulnerability Response
As a remediation owner, you can access the Vulnerability Response (VR) application
on your Now Platform® instance with your Android or iOS mobile device. For more detail, see Mobile experience for
Vulnerability Response .
Use the features on your mobile device with your ServiceNow
instance.
Use built-in features on your mobile device to perform certain actions in your mobile apps.
Use your device's camera to upload photos, perform image-based searches, or scan bar-codes
to catalog your assets. The Now Mobile app uses your mobile device's photo, phone, keyboard,
messaging, and email applications.
Use Studio to create custom applications
Mobile Studio is part of the existing Studio environment.
With mobile Studio , you can create, modify, and manage applets for use in ServiceNow mobile apps using an intuitive, low code interface.
Get started
To learn more about the elements of ServiceNow mobile see Mobile app layout .
For more information on how to begin setup with ServiceNow mobile, see ServiceNow mobile app
configuration .
To learn about the migration process from classic mobile to ServiceNow mobile, see Migrate from classic mobile to
ServiceNow mobile .
Learn more about how to create your own applications on the developer portal site. The
developer portal contains courses and examples to get you started on creating custom
mobile applications suited to your organization's specific needs. To access the developer
portal's mobile content, seeMobile application training .
Applications and features