Create engaging walk-up center service portals featuring your logo, portal theme, desired catalog, links to a knowledge base and social community, and more.

1. To configure the Walk-up service portal using the Service Portal application, navigate to Service Portal > Service Portal Configuration.
   The Service Portal configuration page opens.
2. To customize the base-system walk-up portal with your unique branding, title, logo, theme colors, layout, properties, widgets, and more, or to create a new walk-up portal, refer to Service Portal for detailed information.
3. Alternatively, to configure the Walk-up service portal using the Service Portal Walk-up form, navigate to Walk-up Experience > Administration > Portal Configurations.
   The Service Portals list opens.
4. In the Service Portals list, click Walk-up or search for it in the list header search box.
5. Click the form menu icon and select Configure > Form Design.
   The form designer opens.
6. In the form designer header drop-down list select or search for any of the configurable walk-up forms to customize your portal appearance.

   Option	Description
   Walk-up context [wu_context]	Configure an online check-in channel for users to join a walk-up queue before physically arriving at the walk-up location. Identifies a walk-up user and the description of the associated interaction.
   Walk-up Location Queue [wu_location_queue]	Configure the physical walk-up location interaction queue to manage and administer the service center. You can establish walk-up locations, set hours of operation, enable online check-in, determine assignment groups, associate stockrooms, as well as design the queue time display and position notification system.
   Walk-up Reason [wu_m2m_location_queue_reason]	Define various common reasons why a user needs walk-up support.
   Walk-up Reason for Visit [wu_reason]	Specify the order in which reasons for a visit should be prioritized at a walk-up location.

   The associated form opens. To modify form content to meet your portal requirements, refer to Form configuration for detailed information.