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    • IT Service Management
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    Home Orlando IT Service Management IT Service Management Walk-up Experience

    Walk-up Experience

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    Walk-up Experience

    With the ServiceNow® Walk-up Experience application you can create and manage an onsite IT walk-up venue where requests and issues are fulfilled and solved by experienced IT technicians in person and in real time. You can configure Walk-up Experience to serve all users in your organization by using an inclusive branding, such as Tech Lounge, Service Center, Genius Bar, and more.

    Explore

    • Walk-up Experience release notes
    • Upgrade to Orlando
    • Understanding Walk-up Experience
    • Utilizing a Walk-up Contact Channel for IT and Beyond (includes Whitepaper: Walk-up Experience)
    • Domain separation and the Walk-up Experience application

    Set up

    • Activate Walk-up Experience

    Administer

    • Configure the Walk-up Experience portal
    • Create or modify Walk-up Experience notifications
    • Create or modify Walk-up Experience schedules
    • Create or modify a Walk-up Experience stockroom
    • Create or modify Walk-up Experience locations
    • Create or modify a Walk-up Experience customer satisfaction survey

    Use

    • View assigned Walk-up Experience locations
    • Manage Walk-up Experience interactions manually
    • View Walk-up Experience location stockroom and assets
    • Walk-up Experience dashboard overview

    Develop

    • Developer training
    • Developer documentation
    • Installed with Walk-up Experience

    Troubleshoot and get help

    • Ask or answer questions in the Walk-up Experience community
    • Search the HI Knowledge Base for known error articles
    • Contact ServiceNow Technical Support

    Tags:

    Feedback
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    Release version
    Choose your release version

      Walk-up Experience

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Walk-up Experience

      With the ServiceNow® Walk-up Experience application you can create and manage an onsite IT walk-up venue where requests and issues are fulfilled and solved by experienced IT technicians in person and in real time. You can configure Walk-up Experience to serve all users in your organization by using an inclusive branding, such as Tech Lounge, Service Center, Genius Bar, and more.

      Explore

      • Walk-up Experience release notes
      • Upgrade to Orlando
      • Understanding Walk-up Experience
      • Utilizing a Walk-up Contact Channel for IT and Beyond (includes Whitepaper: Walk-up Experience)
      • Domain separation and the Walk-up Experience application

      Set up

      • Activate Walk-up Experience

      Administer

      • Configure the Walk-up Experience portal
      • Create or modify Walk-up Experience notifications
      • Create or modify Walk-up Experience schedules
      • Create or modify a Walk-up Experience stockroom
      • Create or modify Walk-up Experience locations
      • Create or modify a Walk-up Experience customer satisfaction survey

      Use

      • View assigned Walk-up Experience locations
      • Manage Walk-up Experience interactions manually
      • View Walk-up Experience location stockroom and assets
      • Walk-up Experience dashboard overview

      Develop

      • Developer training
      • Developer documentation
      • Installed with Walk-up Experience

      Troubleshoot and get help

      • Ask or answer questions in the Walk-up Experience community
      • Search the HI Knowledge Base for known error articles
      • Contact ServiceNow Technical Support

      Tags:

      Feedback

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