Walk-up Experience

With the ServiceNow® Walk-up Experience application you can create and manage an onsite IT walk-up venue where requests and issues are fulfilled and solved by experienced IT technicians in person and in real time. You can configure Walk-up Experience to serve all users in your organization by using an inclusive branding, such as Tech Lounge, Service Center, Genius Bar, and more.

Explore

Walk-up Experience release notes
Upgrade to Orlando
Understanding Walk-up Experience
Utilizing a Walk-up Contact Channel for IT and Beyond (includes Whitepaper: Walk-up Experience)
Domain separation and the Walk-up Experience application

Set up

Activate Walk-up Experience

Administer

Configure the Walk-up Experience portal
Create or modify Walk-up Experience notifications
Create or modify Walk-up Experience schedules
Create or modify a Walk-up Experience stockroom
Create or modify Walk-up Experience locations
Create or modify a Walk-up Experience customer satisfaction survey

Use

View assigned Walk-up Experience locations
Manage Walk-up Experience interactions manually
View Walk-up Experience location stockroom and assets
Walk-up Experience dashboard overview

Develop

Developer training
Developer documentation
Installed with Walk-up Experience

Troubleshoot and get help

Ask or answer questions in the Walk-up Experience community
Search the HI Knowledge Base for known error articles
Contact ServiceNow Technical Support

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