Improve your Walk-up Experience user satisfaction by introducing the Badge Reader
Integration application at your onsite walk-up queue locations. Walk-up Experience users
can scan an employee badge to check in to a queue, rather then entering credentials.
Badge Reader Integration for Walk-up Experience onsite queue locations
Badge Reader Integration is a pre-built, domain-separated, base-system application enabling
your Walk-up Experience users to simply scan an employee badge to join an onsite walk-up
queue. Badge scanning is quick and eliminates the need for users to look up a name or email to
join a queue. Administrators configure badge scanning integration for use. There is no need for
customizations because the application is pre-built and ready for operation.
By providing an enhanced, easier, and faster Walk-up Experience check-in process, use
of onsite walk-up location queues can increase and overall user satisfaction can improve. Users
receive an on-screen confirmation and an audio alert upon successful check in to a walk-up
queue.
Badge scanning integration requires activation of the Badge Reader Integration plugin
(com.snc.badge_reader). The plugin enables applications, such as Walk-up Experience , to
integrate with badge reader hardware. Badge Reader Integration administration requires the Badge
Admin role (sn_badge.badge_admin).
Note: Badge Reader Integration is not an authentication mechanism.
Walk-up Experience Badge Reader Integration componentsThe badge reader hardware and integration client are physically located at a walk-up queue
location. The Badge Reader Integration application provides a generic, reusable REST API used by
the badge integration clients. Walk-up Experience uses the Badge Reader Integration
application as a soft dependency.
Download the Badge Reader Integration executable for installation on your system. Activation
of the Badge Reader Integration application provides an executable file. The client integrates
with the Human Interface Device (HID) Omnikey 5427ck USB Badge Reader hardware and the Badge
Reader Integration application REST API. The Badge Reader Integration
module contains links to download the client to either a Linux or OSX operating system.
Walk-up Experience implementers install the HID Omnikey 5427ck USB Badge Reader
hardware on a new computer at each onsite walk-up queue location. The hardware replaces any
existing tablets used for onsite eheck-in. The following are important associated components to
know:
Component
Description
Badge number
Employee badge number.
Facility code
Unique facility or site code encoded into each card that identifies the
organization.
Human Interface Device (HID)
Protocol for interfacing with user interface devices via USB.
Physical Access Control Services (PACS)
Method used to protect the security of a physical environment by setting
authorization and authentication rules.
Badge reader client
Acceptable platforms include Mac and Linux.
Badge reader plugin
Badge Reader Integration plugin (com.snc.badge_reader) is no additional cost.
Figure 1. Badge Reader Integration components
Badge Reader Integration modules
Badge admins can access several application modules.
Module
Description
Downloads Badge Reader Integration client for download to your system.
Badge Readers Configuration module for defining and activating your badge reader devices.
Badge Event Handlers
Configuration module for defining what action to take when a badge is scanned by a badge
reader device.
The script entered is the code executed when a badge is scanned.
These records are typically delivered as part of the application specific badge reader
integrations.
User Badges
Configuration module for associating users with user badges.
Configuration requires associating a sys_user with a unique badge number and facility
code.
Badge Scan Logs View-only module to monitor badge reader error events.
Badge Reader Integration security
The Badge Reader Integration application is not an authentication mechanism. It provides a
quicker, more convenient way for users to check into a walk-up queue. It is meant for use within
the existing security perimeter at the facility. The application does not integrate with
existing access control software at the facility.
