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Badge Reader Integration for Walk-up Experience

Improve your Walk-up Experience user satisfaction by introducing the Badge Reader Integration application at your onsite walk-up queue locations. Walk-up Experience users can scan an employee badge to check in to a queue, rather then entering credentials.

Badge Reader Integration for Walk-up Experience onsite queue locations

Badge Reader Integration is a pre-built, domain-separated, base-system application enabling your Walk-up Experience users to simply scan an employee badge to join an onsite walk-up queue. Badge scanning is quick and eliminates the need for users to look up a name or email to join a queue. Administrators configure badge scanning integration for use. There is no need for customizations because the application is pre-built and ready for operation.

By providing an enhanced, easier, and faster Walk-up Experience check-in process, use of onsite walk-up location queues can increase and overall user satisfaction can improve. Users receive an on-screen confirmation and an audio alert upon successful check in to a walk-up queue.

Badge scanning integration requires activation of the Badge Reader Integration plugin (com.snc.badge_reader). The plugin enables applications, such as Walk-up Experience, to integrate with badge reader hardware. Badge Reader Integration administration requires the Badge Admin role (sn_badge.badge_admin).

Note: Badge Reader Integration is not an authentication mechanism.

Walk-up Experience Badge Reader Integration components

The badge reader hardware and integration client are physically located at a walk-up queue location. The Badge Reader Integration application provides a generic, reusable REST API used by the badge integration clients. Walk-up Experience uses the Badge Reader Integration application as a soft dependency.

Download the Badge Reader Integration executable for installation on your system. Activation of the Badge Reader Integration application provides an executable file. The client integrates with the Human Interface Device (HID) Omnikey 5427ck USB Badge Reader hardware and the Badge Reader Integration application REST API. The Badge Reader Integration module contains links to download the client to either a Linux or OSX operating system.

Walk-up Experience implementers install the HID Omnikey 5427ck USB Badge Reader hardware on a new computer at each onsite walk-up queue location. The hardware replaces any existing tablets used for onsite eheck-in. The following are important associated components to know:


Component	Description
Badge number	Employee badge number.
Facility code	Unique facility or site code encoded into each card that identifies the organization.
Human Interface Device (HID)	Protocol for interfacing with user interface devices via USB.
Physical Access Control Services (PACS)	Method used to protect the security of a physical environment by setting authorization and authentication rules.
Badge reader client	Acceptable platforms include Mac and Linux.
Badge reader plugin	Badge Reader Integration plugin (com.snc.badge_reader) is no additional cost.

Figure 1. Badge Reader Integration components

Badge Reader Integration modules

Badge admins can access several application modules.


Module	Description
Downloads	Badge Reader Integration client for download to your system.
Badge Readers	Configuration module for defining and activating your badge reader devices.
Badge Event Handlers	Configuration module for defining what action to take when a badge is scanned by a badge reader device. The script entered is the code executed when a badge is scanned. These records are typically delivered as part of the application specific badge reader integrations.
User Badges	Configuration module for associating users with user badges. Configuration requires associating a sys_user with a unique badge number and facility code.
Badge Scan Logs	View-only module to monitor badge reader error events.

Badge Reader Integration security

The Badge Reader Integration application is not an authentication mechanism. It provides a quicker, more convenient way for users to check into a walk-up queue. It is meant for use within the existing security perimeter at the facility. The application does not integrate with existing access control software at the facility.

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Badge Reader Integration for Walk-up Experience