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    Home Orlando IT Service Management IT Service Management Vendor Manager Workspace Set up Vendor Manager Workspace application

    Set up Vendor Manager Workspace application

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    Set up Vendor Manager Workspace application

    Bring in data from other ServiceNow applications to assess the relationship with your vendors. Segregate and analyze data between business entities using domain separation. Validate configuration changes to your instance using quick tests.

    Vendor Manager Workspace Integrations

    Increase the benefits of and complete your Vendor Manager Workspace experience by aligning with the following applications:
    • Service Portfolio Management and Service Owner Workspace—Understand the active service offerings and unique service offering subscribers associated with your vendors. Use this information to evaluate the business impact a vendor has on your company.
    • Continual Improvement Management—Track performance improvements or optimization initiatives by viewing the continual improvement initiatives a vendor is engaged in.
    • Contract Management—Discover how many active contracts a vendor has to evaluate the financial impact the vendor has on your company.
    • Service Level Management—Find out how many active SLA definitions a vendor has to monitor their service level agreements with your company.
    • Vendor Assessments—Use data collected in vendor assessments to evaluate, score, and rank vendors.
    • Vendor Risk Management—Use a centralized process to view and manage risks associated with your vendor portfolio and completing the vendor assessment and remediation life cycle.

    Browser support for workspaces

    Do not use Internet Explorer 11 to access any workspaces. Internet Explorer 11 is not supported. See KB0683275 for more information on Internet Explorer 11, and see Generally supported browsers for more information about supported browsers that you can use across the platform.

    • Activate Vendor Manager Workspace

      The Vendor Manager Workspace plugin is available as a separate subscription.

    • Domain separation in Vendor Manager Workspace

      With domain separation you can separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

    • Quick start tests for Vendor Manager Workspace

      Validate that Vendor Manager Workspace still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    • Generate the Vendor Satisfaction Assessment

      Use Assessments and Surveys to assess how satisfied your stakeholders are with the vendors they collaborate with. View the base-system pre-configured Vendor Satisfaction Assessment and decide to generate the assessment as is or modify it to best meet your needs.

    • Sample Vendor Manager Workspace setup and use

      Understand how vendor score metric models are set up and how vendor scores are calculated and displayed in the Vendor Manager Workspace based on an example.

    • Create a vendor score metric model

      For each metric model, add configurable indicators that contribute to the vendor score. Add more metrics that you can monitor in Vendor Manager Workspace.

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    Release version
    Choose your release version

      Set up Vendor Manager Workspace application

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Set up Vendor Manager Workspace application

      Bring in data from other ServiceNow applications to assess the relationship with your vendors. Segregate and analyze data between business entities using domain separation. Validate configuration changes to your instance using quick tests.

      Vendor Manager Workspace Integrations

      Increase the benefits of and complete your Vendor Manager Workspace experience by aligning with the following applications:
      • Service Portfolio Management and Service Owner Workspace—Understand the active service offerings and unique service offering subscribers associated with your vendors. Use this information to evaluate the business impact a vendor has on your company.
      • Continual Improvement Management—Track performance improvements or optimization initiatives by viewing the continual improvement initiatives a vendor is engaged in.
      • Contract Management—Discover how many active contracts a vendor has to evaluate the financial impact the vendor has on your company.
      • Service Level Management—Find out how many active SLA definitions a vendor has to monitor their service level agreements with your company.
      • Vendor Assessments—Use data collected in vendor assessments to evaluate, score, and rank vendors.
      • Vendor Risk Management—Use a centralized process to view and manage risks associated with your vendor portfolio and completing the vendor assessment and remediation life cycle.

      Browser support for workspaces

      Do not use Internet Explorer 11 to access any workspaces. Internet Explorer 11 is not supported. See KB0683275 for more information on Internet Explorer 11, and see Generally supported browsers for more information about supported browsers that you can use across the platform.

      • Activate Vendor Manager Workspace

        The Vendor Manager Workspace plugin is available as a separate subscription.

      • Domain separation in Vendor Manager Workspace

        With domain separation you can separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

      • Quick start tests for Vendor Manager Workspace

        Validate that Vendor Manager Workspace still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

      • Generate the Vendor Satisfaction Assessment

        Use Assessments and Surveys to assess how satisfied your stakeholders are with the vendors they collaborate with. View the base-system pre-configured Vendor Satisfaction Assessment and decide to generate the assessment as is or modify it to best meet your needs.

      • Sample Vendor Manager Workspace setup and use

        Understand how vendor score metric models are set up and how vendor scores are calculated and displayed in the Vendor Manager Workspace based on an example.

      • Create a vendor score metric model

        For each metric model, add configurable indicators that contribute to the vendor score. Add more metrics that you can monitor in Vendor Manager Workspace.

      Tags:

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