Open the Service Owner Workspace to access and display all your portfolios and services at a single location. Monitor and manage your services and offerings from the workspace.

1. Navigate to Service Portfolio Management > Service Owner Workspace.
2. Click a portfolio name to expand the layers of services.
3. Click My Services to view portfolios that you own and manage. Or click All Services to view all the services your organization owns and manages.
   A list of services displays. You can expand each service to see child services within the service taxonomy.

   

4. Click a service name to view pertinent information about the service.
   The Overview dashboard Additional Node Info sidebar displays who owns and manages the service, as well as the associated Performance score, Taxonomy Nodes, associated services and offerings, and Estimated spend if available.

   

   To contact a service owner, service offering owner, or associated manager, click the person's name in the workspace and then click the associated email. Phone numbers are also displayed for quick access to service stakeholders.

5. Choose how to group and sort dashboard data in the Group by and Sort by lists.
   You can group by No grouping or Taxonomy node owner. You can sort by Ascending, Descending, Node weight, Performance score, or Name.
6. Click an associated Service to view related service offerings.
   Associated services are displayed for view.
7. Click a Service to drill deeper into the details and view health and performance metrics.
   Service offering health and performance metrics, such as Service Performance Score, Customer Satisfaction, Total Subscribers, Estimated spend, and associated Service Offerings are displayed.

   

8. Click additional tabs besides the Overview tab to display data relevant to the offering, including:
   • Trends — View performance over a specified time frame, as well as SLA compliance.
   • Related Services — View all service offerings. This tab shows which services a service depends on and which services depend on it.
   • Info — View the service description, performance breakdown, scope, and price model.
   • Improvement Initiatives — View all CIM initiatives as links to the records.
9. View associated unique or critical information about the service offering in the contextual side panel on the right side of the workspace. Click icons in the contextual side panel to display Outages, Critical Incidents, Change Requests, or Attachments details.

   

10. Click an outage, critical incident, or change request to drill deeper into the details.
    Once you click a contextual side panel item, for example, a critical incident or major incident, you can view all details related to the item and even open the associated record by clicking Open record. Recent, current, and upcoming outage data is available. Click a type of outage for the information you want.
11. If the service you are viewing has associated child offerings, click an offering to drill down and view details.

    

    View the offering overview, as well as other pertinent data, such as service offering availability, breached SLAs, customer satisfaction, stability, and activity.