To access and use Service Owner Workspace, the
Service Owner Workspace
plugin (com.spm_owner_workspace) must be activated and you must be assigned the
Service Viewer [service_viewer] role.
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Navigate to .
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Click a portfolio name to expand the layers of services.
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Click My Services to view portfolios that you own and
manage. Or click All Services to view all the services
your organization owns and manages.
A list of services displays. You can expand each service to see child
services within the service taxonomy.
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Click a service name to view pertinent information about the service.
The
Overview dashboard
Additional Node
Info sidebar displays who owns and manages the service, as well
as the associated
Performance score,
Taxonomy
Nodes, associated services and offerings, and
Estimated spend if available.
To contact a service owner, service offering owner, or associated
manager, click the person's name in the workspace and then click the
associated email. Phone numbers are also displayed for quick access to
service stakeholders.
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Choose how to group and sort dashboard data in the Group
by and Sort by lists.
You can group by No grouping or Taxonomy
node owner. You can sort by Ascending,
Descending, Node weight,
Performance score, or
Name.
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Click an associated Service to view related service
offerings.
Associated services are displayed for view.
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Click a Service to drill deeper into the details and
view health and performance metrics.
Service offering health and performance metrics, such as
Service Performance Score,
Customer
Satisfaction,
Total Subscribers,
Estimated spend, and associated
Service
Offerings are displayed.
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Click additional tabs besides the Overview tab to
display data relevant to the offering, including:
- Trends — View performance over a specified time
frame, as well as SLA compliance.
- Related Services — View all service offerings.
This tab shows which services a service depends on and which services
depend on it.
- Info — View the service description, performance
breakdown, scope, and price model.
- Improvement Initiatives — View all CIM
initiatives as links to the records.
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View associated unique or critical information about the service offering in
the contextual side panel on the right side of the workspace. Click icons in the
contextual side panel to display Outages,
Critical Incidents, Change
Requests, or Attachments details.
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Click an outage, critical incident, or change request to drill deeper into the
details.
Once you click a contextual side panel item, for example, a critical incident
or major incident, you can view all details related to the item and even open
the associated record by clicking Open record. Recent,
current, and upcoming outage data is available. Click a type of outage for the
information you want.
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If the service you are viewing has associated child offerings, click an
offering to drill down and view details.
View the offering overview, as well as other pertinent data, such as
service offering availability, breached SLAs, customer satisfaction, stability,
and activity.