The basic Service Catalog item types include:

• Standard catalog items
• Record producers: giving alternative ways of adding information such as Incidents via the service catalog.
• Order guides: to group multiple catalog items in one request.
• Content Items: catalog items which provide information instead of goods or services.

Standard catalog item

A catalog item can be a good or service. If something can be ordered by itself, it is a catalog item. If something only makes sense as part of a greater whole, it is part of an item, rather than an item in and of itself. For example, a new Dell server is a catalog item, as is a new Executive Desk.

Use a catalog item to publish a service to your users. Add a service description, images, and a workflow to determine the approval and fulfillment processes for the catalog items.

Use the variables to present and gather information from the users. Catalog UI Policies and Catalog Client Scripts can also be added to control the item behavior based on user input.