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    Home Orlando IT Service Management IT Service Management Service Catalog Service catalog items

    Service catalog items

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    Service catalog items

    The overall catalog is made up of a collection of discrete catalog items.

    A catalog item can be a good or service. If something can be ordered by itself, it is a catalog item. If something only makes sense as part of a greater whole, it is part of an item, rather than an item in and of itself. For example, a new Dell server is a catalog item, as is a new Executive Desk.

    Use a catalog item to publish a service to your users. Add a service description, images, and a workflow to determine the approval and fulfillment processes for the catalog items.

    Use the variables to present and gather information from the users. Catalog UI Policies and Catalog Client Scripts can also be added to control the item behavior based on user input.

    Figure 1. Catalog Item
    • Types of catalog items

      Service Catalog offers a few types of catalog items.

    • Create or edit a catalog item

      Define individual catalog items using Service Catalog. You can create, edit, and copy catalog items.

    • Add a catalog item

      Service catalog enables you to add a catalog item to multiple catalogs and categories.

    • Item diagnostic report

      The item diagnostic report is used to identify possible issues with Service Catalog item data and configuration.

    • Specify related items and articles for a catalog item

      Specify related items and articles for a catalog item to provide alternatives and additional information. These items and articles are displayed in the catalog item page in Service Portal and Now Mobile.

    • Add an ordered item link to an item

      Use ordered item links to provide a link on the ordered item screen that provides more information about an item.

    • Service catalog UI policy

      UI policies can be used to define custom process flows for tasks.

    • Create a Service Catalog client script

      You can create client scripts to customize the catalog.

    • Debug performance diagnostics of a catalog item

      Analyze the impact of the variable setup in a catalog item on its runtime performance, and identify any issues. You can review the processing time of the catalog item and its variables based on the triggered SQL queries.

    • Debug user criteria of a catalog item

      Debug whether a user can access a catalog item based on the matched user criteria and fix any issues.

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    Release version
    Choose your release version

      Service catalog items

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Service catalog items

      The overall catalog is made up of a collection of discrete catalog items.

      A catalog item can be a good or service. If something can be ordered by itself, it is a catalog item. If something only makes sense as part of a greater whole, it is part of an item, rather than an item in and of itself. For example, a new Dell server is a catalog item, as is a new Executive Desk.

      Use a catalog item to publish a service to your users. Add a service description, images, and a workflow to determine the approval and fulfillment processes for the catalog items.

      Use the variables to present and gather information from the users. Catalog UI Policies and Catalog Client Scripts can also be added to control the item behavior based on user input.

      Figure 1. Catalog Item
      • Types of catalog items

        Service Catalog offers a few types of catalog items.

      • Create or edit a catalog item

        Define individual catalog items using Service Catalog. You can create, edit, and copy catalog items.

      • Add a catalog item

        Service catalog enables you to add a catalog item to multiple catalogs and categories.

      • Item diagnostic report

        The item diagnostic report is used to identify possible issues with Service Catalog item data and configuration.

      • Specify related items and articles for a catalog item

        Specify related items and articles for a catalog item to provide alternatives and additional information. These items and articles are displayed in the catalog item page in Service Portal and Now Mobile.

      • Add an ordered item link to an item

        Use ordered item links to provide a link on the ordered item screen that provides more information about an item.

      • Service catalog UI policy

        UI policies can be used to define custom process flows for tasks.

      • Create a Service Catalog client script

        You can create client scripts to customize the catalog.

      • Debug performance diagnostics of a catalog item

        Analyze the impact of the variable setup in a catalog item on its runtime performance, and identify any issues. You can review the processing time of the catalog item and its variables based on the triggered SQL queries.

      • Debug user criteria of a catalog item

        Debug whether a user can access a catalog item based on the matched user criteria and fix any issues.

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