The ServiceNow®
Release Management v2 application encompasses the planning, design, build, configuration,
and testing of hardware and software releases to create a defined set of release
components.
The Release Management v2 application handles releases using the task record system.
Each planned feature is generated through various means as a task record, populated with the
pertinent information in individual fields. These tasks can be assigned to appropriate release
management team members, who deal with the tasks as appropriate until the release has been
properly deployed.
Release Management can be effectively used to coordinate releases as a vehicle for
planning releases, composed of individual work items such as, projects, epics, stories, and
problems. After the release scope (projects, stories, and so on) is finalized, you can generate
Change Items and associate them to the release, allowing the implementation and deployment of a
release to be handled within the change management process.