The ServiceNow® Release Management application encompasses the planning, design, build, configuration, and testing of hardware and software releases to create a defined set of release components.

The Release Management application handles releases using the task record system. Each planned feature is generated through various means as a task record, populated with the pertinent information in individual fields. These tasks can be assigned to appropriate release management team members, who deal with the tasks as appropriate until the release has been properly deployed.

Release Management can be effectively used to coordinate releases as a vehicle for planning releases, composed of individual work items such as, projects, epics, stories, problems, and so on. After the release scope (projects, stories, and so on) is finalised, you can generate Change Items and associate them to the release, allowing the implementation and deployment of a release to be handled within the change management process.