Models are specific versions or various configurations of an asset. Models are used for
managing and tracking assets through various ServiceNow platform asset applications,
including Product Catalog, Asset Management, and Procurement.
Model definitions can be based on vendor-provided criteria, for example, the manufacturer
name Apple MacBook Pro, or on a custom abstraction, for example, Graphic Designer
Workstation. All model information is located in the Product Catalog application.
A model can be in one or more model
categories. For example, a laptop can be a computer and a server. Model definitions specify
whether the model creates an asset, a configuration item, or both. On a hardware model
record, compatible hardware models can be added.
Unless otherwise noted, working with product models requires the model_manager role. This
role is contained by other roles, such as sam, category_manager, and asset.
Creating models
Models are created in the module.
See Model form fields for a list of the fields that appear
on all models, regardless of the type of model.