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    Home Orlando IT Service Management IT Service Management Asset Management Product Catalog Models

    Models

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    Models

    Models are specific versions or various configurations of an asset. Models are used for managing and tracking assets through various ServiceNow platform asset applications, including Product Catalog, Asset Management, and Procurement.

    Model definitions can be based on vendor-provided criteria, for example, the manufacturer name Apple MacBook Pro, or on a custom abstraction, for example, Graphic Designer Workstation. All model information is located in the Product Catalog application.

    A model can be in one or more model categories. For example, a laptop can be a computer and a server. Model definitions specify whether the model creates an asset, a configuration item, or both. On a hardware model record, compatible hardware models can be added.

    Unless otherwise noted, working with product models requires the model_manager role. This role is contained by other roles, such as sam, category_manager, and asset.

    Creating models

    Models are created in the Product Catalog > Product Model > All Models module.

    See Model form fields for a list of the fields that appear on all models, regardless of the type of model.

    • Model form fields

      There are fields on the Model form that apply to all types of models.

    • Create hardware models

      Use hardware models to track equipment assets such as servers and racks. You can create a new hardware model.

    • Create consumable models

      Consumables are items that are tracked as a group, not individually. An example of consumable items is computer keyboards.

    • Create a service model

      Create a service model for all the services your organization wants to monitor.

    • Bundled models

      A bundled model is a single model comprised of individual models. For example, a laptop, printer, keyboard, and mouse can be combined into a single bundled model. If you assign any one asset from the bundled model to an individual, that person receives all the components in the bundle.

    • Software models

      Software models are created as part of the asset management process. You can create product models for software from the product catalog, but you cannot administer all aspects of the software models.

    • Create application models

      You can create application models that can be managed and tracked within a Scrum development process.

    • Work order models

      When work management is activated, the Now Platform adds the Work Order Models and Work Task Models modules to the product catalog.

    • Models created for VMware support and Amazon EC2

      When you activate Orchestration for VMware or Amazon EC2, the system creates a model (vmware instance or ec2 instance) automatically.

    • Add skills to a model

      You can associate skills with any model. Creating associations between skills and models is helpful if you are using work management and want to assign tasks to agents based on their skills with specific models.

    • Publish models to the hardware or software catalog

      You can publish models to the hardware or software catalog to make the models available in the service catalog.

    • Delete models

      If a model is no longer needed, you can delete it as long as no assets or configuration items use the model.

    Related concepts
    • Vendor catalog items
    • Product catalog items
    • Model categories
    • Domain separation and Product Catalog
    • Asset Management
    • Procurement
    Related reference
    • Components installed with Product Catalog

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      Models

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Models

      Models are specific versions or various configurations of an asset. Models are used for managing and tracking assets through various ServiceNow platform asset applications, including Product Catalog, Asset Management, and Procurement.

      Model definitions can be based on vendor-provided criteria, for example, the manufacturer name Apple MacBook Pro, or on a custom abstraction, for example, Graphic Designer Workstation. All model information is located in the Product Catalog application.

      A model can be in one or more model categories. For example, a laptop can be a computer and a server. Model definitions specify whether the model creates an asset, a configuration item, or both. On a hardware model record, compatible hardware models can be added.

      Unless otherwise noted, working with product models requires the model_manager role. This role is contained by other roles, such as sam, category_manager, and asset.

      Creating models

      Models are created in the Product Catalog > Product Model > All Models module.

      See Model form fields for a list of the fields that appear on all models, regardless of the type of model.

      • Model form fields

        There are fields on the Model form that apply to all types of models.

      • Create hardware models

        Use hardware models to track equipment assets such as servers and racks. You can create a new hardware model.

      • Create consumable models

        Consumables are items that are tracked as a group, not individually. An example of consumable items is computer keyboards.

      • Create a service model

        Create a service model for all the services your organization wants to monitor.

      • Bundled models

        A bundled model is a single model comprised of individual models. For example, a laptop, printer, keyboard, and mouse can be combined into a single bundled model. If you assign any one asset from the bundled model to an individual, that person receives all the components in the bundle.

      • Software models

        Software models are created as part of the asset management process. You can create product models for software from the product catalog, but you cannot administer all aspects of the software models.

      • Create application models

        You can create application models that can be managed and tracked within a Scrum development process.

      • Work order models

        When work management is activated, the Now Platform adds the Work Order Models and Work Task Models modules to the product catalog.

      • Models created for VMware support and Amazon EC2

        When you activate Orchestration for VMware or Amazon EC2, the system creates a model (vmware instance or ec2 instance) automatically.

      • Add skills to a model

        You can associate skills with any model. Creating associations between skills and models is helpful if you are using work management and want to assign tasks to agents based on their skills with specific models.

      • Publish models to the hardware or software catalog

        You can publish models to the hardware or software catalog to make the models available in the service catalog.

      • Delete models

        If a model is no longer needed, you can delete it as long as no assets or configuration items use the model.

      Related concepts
      • Vendor catalog items
      • Product catalog items
      • Model categories
      • Domain separation and Product Catalog
      • Asset Management
      • Procurement
      Related reference
      • Components installed with Product Catalog

      Tags:

      Feedback

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