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    • IT Service Management
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    Home Orlando IT Service Management IT Service Management ITSM Agent Workspace Using ITSM Agent Workspace ITSM Agent Workspace - Change Management Create a standard change from an interaction

    Create a standard change from an interaction

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    Create a standard change from an interaction

    Create a standard change record directly from an interaction to implement a pre-approved, low-risk change without having to go through the Change Management module to implement it.

    Before you begin

    Role required: itil, sn_change_write or admin

    Procedure

    1. Navigate to Workspace Experience > Workspaces > Agent Workspace Home.
    2. Create an interaction record.
      For more information, see Create an interaction record in ITSM Agent Workspace.
    3. On the Interaction form, click the more actions icon More actions icon and then click Create Standard Change.
    4. On the New Catalog Item page, expand the Standard change list and select from the available change categories.
    5. Click Submit.
      A standard change is created and the record appears in the Related tasks related list on the Interaction Management form.

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    Choose your release version

      Create a standard change from an interaction

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Create a standard change from an interaction

      Create a standard change record directly from an interaction to implement a pre-approved, low-risk change without having to go through the Change Management module to implement it.

      Before you begin

      Role required: itil, sn_change_write or admin

      Procedure

      1. Navigate to Workspace Experience > Workspaces > Agent Workspace Home.
      2. Create an interaction record.
        For more information, see Create an interaction record in ITSM Agent Workspace.
      3. On the Interaction form, click the more actions icon More actions icon and then click Create Standard Change.
      4. On the New Catalog Item page, expand the Standard change list and select from the available change categories.
      5. Click Submit.
        A standard change is created and the record appears in the Related tasks related list on the Interaction Management form.

      Tags:

      Feedback

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