Create a standard change record directly from an interaction to implement a
pre-approved, low-risk change without having to go through the Change Management
module to implement it.
Role required: itil, sn_change_write or admin
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Navigate to .
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Create an interaction record.
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On the Interaction form, click the more actions icon
and then click Create Standard Change.
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On the New Catalog Item page, expand the Standard change
list and select from the available change categories.
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Click Submit.
A standard change is created and the record appears in the Related tasks
related list on the Interaction Management
form.