Number |
[Auto-generated] Unique number to identify the knowledge
article. |
Knowledge base |
Knowledge base in which the article is stored. The
Incident KCS Article is stored in the
[kb_template_incident_kcs_article] table. |
Category |
[Auto-generated] Unique number to identify the knowledge
article. |
Valid to |
Date after which the knowledge article is deleted from
the database. After this date, the article does not appear
in the search result. |
Version |
[Auto-generated] Unique number to identify the knowledge
article. |
Workflow |
[Auto-generated] Unique number to identify the knowledge
article. |
Source Task |
[Auto-generated] Unique number to identify the knowledge
article. |
Attachment link |
Option to automatically download an attached article
instead of opening the article, when you access an
article. |
Display attachments |
Option to display attachments in the knowledge article.
The attachments appear below the article text. |
Short description |
Brief description of the knowledge article. |
Issue |
Information on the cause of the incident. |
Resolution |
Method used to resolve the incident. |