You can activate the ITSM Workspace Landing Pages – Premium plugin
(com.snc.agent_workspace.itsm.landing_page_premium) if you have the admin role. This
plugin includes demo data and activates related plugins if they are not already
active.
Role required: agent_workspace_user or admin
The ITSM Workspace Landing Pages – Premium plugin
(com.snc.agent_workspace.itsm.landing_page_premium) activates the related plugin if
it is not already active.
Table 1. Plugins for ITSM Workspace Landing Pages – Premium
| Plugin |
Description |
| Agent Workspace [com.agent_workspace] |
Provides a suite of tools that provide agents, case managers,
help desk professionals, and managers with tools to help answer
customer questions or resolve customer problems. Note: The Agent
Workspace plugin activates the ITSM Workspace Landing Pages
plugin (com.snc.agent_workspace.itsm.landing_page) that
delivers the standard landing page for ITSM Agent
Workspace. |
| Performance Analytics – Content Pack – ITSM Dashboards
[com.snc.pa.itsm_dashboards] |
Activation of this plugin on production instances may require
a separate Performance Analytics license. |
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Navigate to .
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Find the plugin using the filter criteria and search
bar.
You can search for the plugin by its name or ID. If you cannot find a plugin,
you may have to request it from ServiceNow personnel.
To request a plugin, follow the steps in Request a
plugin.
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Click Install, and then in the Activate Plugin dialog
box, click Activate.
Note: When domain separation and delegated admin are enabled in an instance, the
administrative user must be in the global domain.
Otherwise they will receive the following error: Application
installation is unavailable because another operation is running: Plugin
Activation for <plugin name>.
