ITSM Agent Workspace - Problem

The Problem workspace form is similar to the default platform Problem form.

All fields that are available on the Problem form are available on the problem workspace form. However, on the problem workspace form, the State field is read-only.

Note: Currently, Agent Workspace supports only the creation and minor update of a Problem record such as updating the short description, description, and work notes.

<span>Overview of ITSM Agent Workspace - Problem</span>

ITSM Agent Workspace - Problem

The Problem workspace form is similar to the default platform Problem form.

All fields that are available on the Problem form are available on the problem workspace form. However, on the problem workspace form, the State field is read-only.

Note: Currently, Agent Workspace supports only the creation and minor update of a Problem record such as updating the short description, description, and work notes.

<span>Overview of ITSM Agent Workspace - Problem</span>

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ITSM Agent Workspace - Problem

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ITSM Agent Workspace - Problem

ITSM Agent Workspace - Problem

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