Provide a resolution for an issue by creating a knowledge article from an incident
with fields defined in an article template.
You can create a knowledge article only when the incident
is resolved and you have not already created a knowledge article from that
incident.Note: Incident managers with the sn_km_ml.knowledge_curation_user role can
use the Demand Insights for Incidents dashboard to identify which incidents have no
or insufficient knowledge coverage. For more information, refer
Demand Insights for
Incidents dashboard.