Add category or subcategory to assign incidents to the correct team and save time in
troubleshooting and bringing the service to normalcy.
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Navigate to .
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Open an incident record.
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Do any of the following:
- Right-click .
- Right-click .
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In the Enter new item field, enter the new category or
the subcategory name.
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and click Add.
The new category or subcategory is added under the
Selected list.
