Create a service model for all the services your organization wants to
monitor.
A service model is a class of product models to define Software as a Service (SaaS)
products. It defines the service and contains the different attributes, choices, and
components that can be configured to a customer’s specifications.
Service models have a specific model category called Application Service, which
links a service model to the Application Service CI class.
There are two ways of creating a service model.