The Continual Improvement Management
(com.sn_cim) plugin requires a separate subscription and must be activated by ServiceNow personnel. This plugin
includes demo data and activates related plugins if they are not already active. The Continual Improvement Management
application is available with the ITSM Professional and CSM Professional subscription
only. Contact your account manager for more information.
To purchase a subscription, contact your ServiceNow account manager.
The account manager can arrange to have the plugin activated on your organization's
production and subproduction instances, generally within a few days.
If you don't have an account manager, decide to delay activation
after purchase, or want to evaluate the product on a subproduction instance without
charge, follow these steps.
Role required: none
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Navigate to .
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On the All Applications page, click Request Plugin to
open the request form on HI.
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On HI, select to be redirected to the HI Service Portal Service Catalog.
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On the Activate Plugin request form, fill in the fields.
| Field |
Description |
| Target Instance |
Instance on which to activate the plugin. |
| Plugin Name |
Name of the plugin to activate. |
| Specify the date and time you would like this plugin
to be enabled |
The date and time must be at least two business days
from the current time.
Note: Plugins are activated in two batches each business
day in the Pacific time zone, once in the morning
and once in the evening. If the plugin must be
activated at a specific time, enter the request in
the Reason/Comments field.
|
| Reason/Comments |
Information that would be helpful for the ServiceNow personnel who are
activating the plugin. For example, if you need the
plugin activated at a specific time instead of during
one of the default activation windows, specify it in the
comments. |
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Click Submit.
