View details in an escalation log
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- UpdatedAug 1, 2024
- 2 minutes to read
- Xanadu
- On-Call Scheduling
View the escalation log record for full details on the time line and actions for an on-call escalation as it progressed through the on-call escalation path. You can also access escalation and escalation notification information from reports.
Before you begin
Role required: rota_admin or admin
About this task
This topic describes how to use the logs to access escalation information. You can also access escalation notification information from reports. See Legacy: Viewing the Performance reports for escalations.
You can enable or disable logging using the com.snc.on_call_rotation.log_escalations property, as described in System properties for On-Call Scheduling.
Procedure
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Click the Information icon (
) to open the incident record.
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For each item in the related lists, you can click the
Information icon () to drill deeper into the details of the escalation
(for example, to determine Time to
acknowledge values).
Related Content
- Designing an escalation process
To design an escalation process for a task, you define a trigger rule and configure one or more escalation policies.
- Track the progress of an escalation
Use the On-Call Escalation Tracking page for full visibility into the time line of an active or closed escalation as it progresses through its on-call escalation path.