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    • IT Service Management
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    Home Orlando IT Service Management IT Service Management Service Catalog Service Catalog in mobile Request experience in Now Mobile Submit and track a request

    Submit and track a request

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    Submit and track a request

    Submit a request for an item or service and track the progress of your request with the Now Mobile app.

    Before you begin

    Role required: none

    Procedure

    1. In the navigation bar, tap Services.
    2. Browse items and services, or search for an item.
    3. Tap the item or service that you would like to request.
      Note: If configured by your administrator, the related items and articles area provides alternatives and additional information.
    4. Select ORDER NOW.
    5. On the form, fill in the fields.
      Field Description
      Request for Change this field if ordering the item for someone else.
      Delivery Information Confirm the shipping address for the item.
      Special instructions (Optional) Add any special instructions for the item.
    6. Tap CHECKOUT.
      The app displays a confirmation that your request is submitted.
    7. To return to the list of items, tap Close.
    8. In the navigation bar, tap For Me.
    9. To view all your requests, tap My Requests.
    10. To view the status of your request, tap the item that you ordered.
      1. To view information about the request, use the Details tab.
        Note: You can add comments for an open incident.
      2. To view field changes and comments about your request, use the Updates tab. Tap Plus icon to add comments and work notes, or to attach a file.
      Note: When you add comments for a resolved incident, you can reopen it.

      More options menu item

    Related tasks
    • Configure catalogs
    • Create a quick action in your mobile applications
    • Enable notifications in Now Mobile
    • Enable the cart in Now Mobile

    Tags:

    Feedback
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    Release version
    Choose your release version

      Submit and track a request

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Submit and track a request

      Submit a request for an item or service and track the progress of your request with the Now Mobile app.

      Before you begin

      Role required: none

      Procedure

      1. In the navigation bar, tap Services.
      2. Browse items and services, or search for an item.
      3. Tap the item or service that you would like to request.
        Note: If configured by your administrator, the related items and articles area provides alternatives and additional information.
      4. Select ORDER NOW.
      5. On the form, fill in the fields.
        Field Description
        Request for Change this field if ordering the item for someone else.
        Delivery Information Confirm the shipping address for the item.
        Special instructions (Optional) Add any special instructions for the item.
      6. Tap CHECKOUT.
        The app displays a confirmation that your request is submitted.
      7. To return to the list of items, tap Close.
      8. In the navigation bar, tap For Me.
      9. To view all your requests, tap My Requests.
      10. To view the status of your request, tap the item that you ordered.
        1. To view information about the request, use the Details tab.
          Note: You can add comments for an open incident.
        2. To view field changes and comments about your request, use the Updates tab. Tap Plus icon to add comments and work notes, or to attach a file.
        Note: When you add comments for a resolved incident, you can reopen it.

        More options menu item

      Related tasks
      • Configure catalogs
      • Create a quick action in your mobile applications
      • Enable notifications in Now Mobile
      • Enable the cart in Now Mobile

      Tags:

      Feedback

          Share this page

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          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
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