Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • IT Service Management
Table of Contents
Choose your release version
    Home Orlando IT Service Management IT Service Management Change Management Quick start tests for Change Management

    Quick start tests for Change Management

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Quick start tests for Change Management

    Validate that Change Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    Change Management quick start tests require activating the Change Management - ATF Tests plugin (com.snc.change_management.atf).

    Table 1. CHG: Emergency Type Change Request test suite
    Test Description
    Emergency Type Change Request workflow Process an emergency change request from new to closed.
    On Hold for Emergency type Change Request Validate the approval state of an on-hold emergency change request.
    Copy Change For Emergency type Change Request Validate the state of a copied emergency change request.
    Reject By Approver for Emergency type Validate the state of a rejected emergency change request.
    Revert to new for emergency type Validate the state of an emergency change request after using the Revert to new UI action.
    Convert Emergency to Normal type Validate the conversion of an emergency change request to a normal change request.
    Cancel Change Request For Emergency Type Validate the state of a canceled emergency change request.
    Table 2. CHG: Normal Type Change Request test suite
    Test Description
    Normal Type Change Request Workflow Process a normal change request from new to closed.
    Convert Normal to Emergency type Validate the conversion of a normal change request to an emergency change request.
    Copy change on Normal Change Request Validate the state of a copied normal change request.
    On hold for Normal type Change Request Validate the approval state of an on-hold normal change request.
    State validation when Reject Normal type Change request by Approver. Validate the state of a rejected normal change request.
    Revert to New Functionality for Normal Type Change Request Validate the state of a normal change request after using the Revert to new UI action.
    Cancel Change Request For Normal type Validate the state of a canceled normal change request.
    Table 3. CHG: Standard Change Proposal test suite
    Test Description
    Standard Change Proposal Determine whether a user can successfully perform standard change proposal creation, approval, and template publishing processes.
    Table 4. CHG: Standard Type Change Request test suite
    Test Description
    Standard Change Request Workflow Process a standard change request from new to closed.
    Convert Standard to Emergency Change Request Validate the conversion of a standard change request to an emergency change request.
    Convert Standard to Normal Change Request Validate the conversion of a standard change request to a normal change request.
    Table 5. CHG: Unauthorized Change Request and Outage test suite
    Test Description
    Unauthorized change request Workflow Process a unauthorized change request from new to closed.
    Create Outage of type planned outage from change request Validate the creation of an outage of type planned outage from a change request.
    Create Outage of type outage from change request Validate the creation of an outage of type outage from a change request.
    Table 6. CHG: Risk Conditions with Best practice plugin test suite
    Test Description
    Moderate Risk with UI Action Property Process a moderate risk with UI action property.
    Low Risk with UI Action Property Process a low risk with UI action property.
    Leave Alone Risk with UI Action Property Process a leave alone risk with UI action property.
    High Risk with UI Action Property Process a high risk with UI action property.
    High Risk with Business Rule Property Process a high risk with Business rule property.
    Moderate Risk with Business Rule property Process a moderate risk with Business rule property.
    Table 7. CHG: Change Request against Conflict Sources test suite
    Test Description
    Change against Blackout window Process a change request against a blackout window.
    Check conflicts for CI Already Scheduled Validate the conflicts for CI already scheduled.
    Change against Conflict Sources Validate the change request against conflict sources.
    Table 8. CHG: Change Schedule Definition and Sharing test suite
    Test Description
    Change Schedules Definitions on New Process the creation of change schedules definitions from New button on Change Schedules landing page.
    Share Panel On Change Schedules Definition Validate the share panel on change schedules definition.
    Share Change Schedule Definition Validate the sharing of change schedules definitions.
    Related topics
    • Quick start tests

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Quick start tests for Change Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Quick start tests for Change Management

      Validate that Change Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

      Change Management quick start tests require activating the Change Management - ATF Tests plugin (com.snc.change_management.atf).

      Table 1. CHG: Emergency Type Change Request test suite
      Test Description
      Emergency Type Change Request workflow Process an emergency change request from new to closed.
      On Hold for Emergency type Change Request Validate the approval state of an on-hold emergency change request.
      Copy Change For Emergency type Change Request Validate the state of a copied emergency change request.
      Reject By Approver for Emergency type Validate the state of a rejected emergency change request.
      Revert to new for emergency type Validate the state of an emergency change request after using the Revert to new UI action.
      Convert Emergency to Normal type Validate the conversion of an emergency change request to a normal change request.
      Cancel Change Request For Emergency Type Validate the state of a canceled emergency change request.
      Table 2. CHG: Normal Type Change Request test suite
      Test Description
      Normal Type Change Request Workflow Process a normal change request from new to closed.
      Convert Normal to Emergency type Validate the conversion of a normal change request to an emergency change request.
      Copy change on Normal Change Request Validate the state of a copied normal change request.
      On hold for Normal type Change Request Validate the approval state of an on-hold normal change request.
      State validation when Reject Normal type Change request by Approver. Validate the state of a rejected normal change request.
      Revert to New Functionality for Normal Type Change Request Validate the state of a normal change request after using the Revert to new UI action.
      Cancel Change Request For Normal type Validate the state of a canceled normal change request.
      Table 3. CHG: Standard Change Proposal test suite
      Test Description
      Standard Change Proposal Determine whether a user can successfully perform standard change proposal creation, approval, and template publishing processes.
      Table 4. CHG: Standard Type Change Request test suite
      Test Description
      Standard Change Request Workflow Process a standard change request from new to closed.
      Convert Standard to Emergency Change Request Validate the conversion of a standard change request to an emergency change request.
      Convert Standard to Normal Change Request Validate the conversion of a standard change request to a normal change request.
      Table 5. CHG: Unauthorized Change Request and Outage test suite
      Test Description
      Unauthorized change request Workflow Process a unauthorized change request from new to closed.
      Create Outage of type planned outage from change request Validate the creation of an outage of type planned outage from a change request.
      Create Outage of type outage from change request Validate the creation of an outage of type outage from a change request.
      Table 6. CHG: Risk Conditions with Best practice plugin test suite
      Test Description
      Moderate Risk with UI Action Property Process a moderate risk with UI action property.
      Low Risk with UI Action Property Process a low risk with UI action property.
      Leave Alone Risk with UI Action Property Process a leave alone risk with UI action property.
      High Risk with UI Action Property Process a high risk with UI action property.
      High Risk with Business Rule Property Process a high risk with Business rule property.
      Moderate Risk with Business Rule property Process a moderate risk with Business rule property.
      Table 7. CHG: Change Request against Conflict Sources test suite
      Test Description
      Change against Blackout window Process a change request against a blackout window.
      Check conflicts for CI Already Scheduled Validate the conflicts for CI already scheduled.
      Change against Conflict Sources Validate the change request against conflict sources.
      Table 8. CHG: Change Schedule Definition and Sharing test suite
      Test Description
      Change Schedules Definitions on New Process the creation of change schedules definitions from New button on Change Schedules landing page.
      Share Panel On Change Schedules Definition Validate the share panel on change schedules definition.
      Share Change Schedule Definition Validate the sharing of change schedules definitions.
      Related topics
      • Quick start tests

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login