The ServiceNow® ITOM Visibility product consists of ServiceNow® Discovery, ServiceNow® Service Mapping, Certificate Inventory and Management, Service Graph Connectors, Multisource CMDB, and Firewall Audits and Reporting. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports.

Discovery provides a replicable and reliable method to identify your enterprise IT infrastructure. Service Mapping creates an accurate, service-aware view of infrastructure. Service Mapping continuously monitors IT resources for service-affecting changes and updates service maps in real time.

Using guided setup to implement IT Operations Management applications

IT Operations Management Guided Setup provides a sequence of tasks that help you configure IT Operations Management applications on your ServiceNow instance. To open IT Operations Management guided setup, navigate to Guided Setup > ITOM Guided Setup. For more information about using the guided setup interface, see Using guided setup.