The Operator Workspace monitors services in your Event Management environment. You can review the status of your services and view those at risk of not functioning optimally, enabling you to address those issues.

You can adjust the display of services as follows:

• Filter services: View only the specific types of services you want to see.
• Group services: Group services according to severity, business criticality, location, or service group.
• Sort services: Sort the service groups to more efficiently view your filtered groups. Sorting service groups creates a subgroup within the groups that are specified in the Group by filter.
• View services impacted by a specific alert: Select an alert to display only those services impacted by the alert.
• View alerts associated with a specific service: Select a service to view the following alert information:
  • Number and severity of primary alerts associated with the service.
  • Alerts with the highest level of urgency associated with the service.
  • A list of alerts in Alert Intelligence that are associated with the service.

The Operator Workspace has a predefined default view. You can customize the view for a single session, or define a default view either for specific users or for all users in the system. For more information, see Customize the default view in Operator Workspace.

You can configure the Operator Workspace to remain logged in for up to 24 hours. For more information, see Manage user sessions.