You can manage Event Management alerts and services from anywhere using the Event Management mobile application.
The mobile interface displays alerts and services, each of which is organized by top and high
severity and top and high priority. You can also view alert and service details, perform various
actions on alerts and services, create incidents, and add work notes.
To work with the Event Management mobile
app, you must configure the app on your mobile device. You can also view and configure mobile
settings within the app.
The Event Management mobile app works on
both Android and IOS devices. The app runs on the ServiceNow Agent app, which you install from
the App Store. For details, see ServiceNow Agent configuration.
If you encounter incidents that are not available on the mobile app, ensure that you have
installed the ITSM mobile plugin (com.sn_itsm_mobile). For information on plugins, see ServiceNow plugins
Event Management mobile functionality is
also available on the Event Management
instance.
