Enterprise Release Management

The ServiceNow® Enterprise Release Management application helps you to efficiently plan and manage enterprise releases, product releases, and deployment process.

Important:

This plugin is no longer available for activation. For similar functionality, you can activate the Release Management plugin (com.snc.release_management_v2) that enables you to manage the release life cycle. For details, see Activate Release Management.

If you are an existing user of Enterprise Release Management, you can continue to use the application.

With Enterprise Release Management, you can:

Manage the phase gate process; define the key aspects of an enterprise release, and plan the release activities in phases.
Manage the marketing aspects of a release: Market release date, features developed in a release, and so on.
Define the key aspects of a product release, maintain different versions of product releases, by that, track features released in each product version.
Define a deployment pipeline for product builds.
- Track the entry of builds in appropriate deployment phases (environments).
- Create and execute test plans to check for any failures in builds.
- Validate builds and complete build approvals.

Table 1. States of a build
State	Description
Entering Phase	When a build enters the first phase, the state of the build is set to Entering Phase. This state is meant to be used as a signal either through a custom business rule or as a way to query new builds for automated systems to know when an action must be taken.
Verification Pending	When tasks in entering phase are complete, the state of the build must be set to Verification Pending.
Verification Complete	When all the tests pass, deployment tasks are in the closed complete state, and approvals are done, the state of the build is automatically set to Verification Complete. This state is a signal for automation tools to perform any exiting phase tasks.
Exiting Phase	When verification tasks are complete, the state of the build must be set to Exiting Phase. In this state, the build is automatically moved to the next deployment phase defined by the Order field.

Illustration depicting the transition of a build from one state to another — Figure 1. How does a build transit from one state to another

Enterprise Release Management

The ServiceNow® Enterprise Release Management application helps you to efficiently plan and manage enterprise releases, product releases, and deployment process.

Important:

If you are an existing user of Enterprise Release Management, you can continue to use the application.

With Enterprise Release Management, you can:

Manage the phase gate process; define the key aspects of an enterprise release, and plan the release activities in phases.
Manage the marketing aspects of a release: Market release date, features developed in a release, and so on.
Define the key aspects of a product release, maintain different versions of product releases, by that, track features released in each product version.
Define a deployment pipeline for product builds.
- Track the entry of builds in appropriate deployment phases (environments).
- Create and execute test plans to check for any failures in builds.
- Validate builds and complete build approvals.

Table 1. States of a build
State	Description
Entering Phase	When a build enters the first phase, the state of the build is set to Entering Phase. This state is meant to be used as a signal either through a custom business rule or as a way to query new builds for automated systems to know when an action must be taken.
Verification Pending	When tasks in entering phase are complete, the state of the build must be set to Verification Pending.
Verification Complete	When all the tests pass, deployment tasks are in the closed complete state, and approvals are done, the state of the build is automatically set to Verification Complete. This state is a signal for automation tools to perform any exiting phase tasks.
Exiting Phase	When verification tasks are complete, the state of the build must be set to Exiting Phase. In this state, the build is automatically moved to the next deployment phase defined by the Order field.

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