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    • IT Business Management
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    Home Orlando IT Business Management IT Business Management Application Portfolio Management

    Application Portfolio Management

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    Application Portfolio Management

    Use the ServiceNow® Application Portfolio Management (APM) application to gain a comprehensive understanding of the applications used in your organization so you can identify redundancies, and decrease budgetary costs. By consolidating applications within the same business function, you can identify applications to modernize or upgrade. APM also helps you decide whether to invest, sustain, or replace applications based on the business need aligned towards the organization goal.

    You can address business challenges such as:

    • Redundant applications for similar functions.
    • Increasing cost of owning and maintaining applications.
    • Increasing demand to upgrade the existing applications for new functions.
    • Conflict between in-house legacy applications and that of the vendors.
    • Inadequate performance because of outdated applications.

    Overcome these challenges, improve business functions in an efficient and smooth manner, and optimize cost with these APM processes:

    Classify
    The existing applications are classified based on their business functions.
    Measure
    The applications are tangibly defined and measured by gathering metrics such as cost, usage, risk, and quality.
    Analyze
    The applications are analyzed based on the metrics whether they must be upgraded, replaced, consolidated, or returned. You can make strategic business decisions using data from the platform through assessment reports and dashboards.
    Plan
    You can plan to achieve the goal by analyzing the application categories for an assessment period and decide whether to invest, sustain, or replace the applications. You can also create an application roadmap to consolidate your business decisions along with the rollout details to a business unit for the current fiscal year.

    APM uses the following key solution components:

    • Application Classification
      • Focuses on Enterprise Business Applications, which can also include functional modules part of a larger ERP suite.
      • Provides additional attributes to classify applications in a new CI class, Business application, which extends the base Configuration Management Database (CMDB) configuration item.

        The configuration items used in APM are related by establishing a CMDB relationship with each other.

        Figure 1. APM CI relationship
        APM configuration items relationship
      • Captures phased rollout/deployment of applications by business unit or geography.
      • Captures attributes from the referenced Software Model.
    • Applications Assessment Framework
      • Indicators to assess the application across dimension such as cost, quality, risk, user satisfaction, and business alignment.
      • Common indicators from ServiceNow applications like Financial Management for costs, ITSM for support issues, PPM for investment details.
    • Reports and Dashboards
      • Application Landscape Dashboard
      • Application 360 Dashboard
      • Application Assessment Dashboard
      • Application Strategy Recommendation (bubble chart)
      • Applications Rationalization Roadmap
    • Integration with other applications
      • Integrates with Project Portfolio Suite (PPS) to track execution of strategic goals and recommendations.
      • Integrates with Financial Management to assess applications costs and associated breakdowns.
      • Integrates with PPS to assess planned investments for applications.
      • Integrates with ITSM to assess the incidents, problems, and changes for the applications.
      • Integrates with Service Administration to generate an assessment questionnaire to a user or user group who use the business application and can assess its performance.
    • Activate Application Portfolio Management

      An administrator can activate the Application Portfolio Management (com.snc.apm) plugin.

    • Installed with Application Portfolio Management

      Several types of components are installed with Application Portfolio Management.

    • Business stakeholder role for APM

      For APM users, Business Stakeholder (com.snc.business_stakeholder) plugin contains the business stakeholder role for APM. Users with this role can approve, view or read records of tables that are used to retrieve data for reports and dashboards. Customers can assign this role to any user who is a business stakeholder to review and approve reports.

    • Application Portfolio Management portal

      The Application Portfolio Management portal gives you an enterprise-wide applications landscape view of the number of applications and other key metrics. As an enterprise architect (EA), you can view and access all the APM modules from this portal.

    • Application portfolio administration

      With the sn_apm.apm_admin role, you can classify the applications used in the business enterprise. You can also provide privileges to users to do specific tasks, set up indicators to assess application usability, and create bubble charts to help define strategies to maintain applications.

    • Management of business applications

      A business application is software used by business users to perform a business function. Classify the applications to maintain an inventory and consolidate the business applications. Analyze, assess, and evaluate the applications across various dimensions and determine the action that you can take for each application.

    • Application assessment

      Set up indicators to measure the usability, cost, quality, performance, and risk of applications. Evaluate and score your business applications based on qualitative inputs. You can translate abstract information of applications based on surveys and assessments into more tangible concrete metrics. These assessments help you make strategic decisions on whether to replace or upgrade applications.

    • Application strategy

      Formulate your decisions and align them with your organizational goals as Application Portfolio Management collects metrics on applications across various dimensions.

    • Management of business capability

      Business capability is the ability of an organization to do its business activity successfully and fulfill its business goals. Use the business capability mapping to establish a CI relationship between the business capability and the business applications. Establish a similar relationship between business capabilities and the application technologies to ascertain the risks involved in using them.

    • Technology Portfolio Management

      The underlying technologies of the business applications used in your business enterprise have a shelf life that must be actively managed and diligently monitored to track their versions and lifecycle. Use the timeline view of the Technology Portfolio Management to track their dates and thereafter create a demand or a project to upgrade or retire them.

    • Information portfolio

      Use the information portfolio to capture information from the assets of your organization as information objects. You can categorize the information assets and determine its business application use. You can also connect the different layers where data exists and map the layers. Mapping helps to retrieve the information and track the information flow.

    • Risk management for business applications

      Integrate Application Portfolio Management (APM) with Governance, Risk, and Compliance (GRC) to simplify the work of application owners and risk managers by identifying the risks associated with business applications and adding the controls necessary to mitigate the risks.

    • Domain separation in Application Portfolio Management

      This is an overview of domain separation as it pertains to Application Portfolio Management. With domain separation you can separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

    • Quick start tests for Application Portfolio Management

      Validate that Application Portfolio Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    • Application Portfolio Management Analytics and Reporting Solutions

      Analytics and Reporting Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

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    Release version
    Choose your release version

      Application Portfolio Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Application Portfolio Management

      Use the ServiceNow® Application Portfolio Management (APM) application to gain a comprehensive understanding of the applications used in your organization so you can identify redundancies, and decrease budgetary costs. By consolidating applications within the same business function, you can identify applications to modernize or upgrade. APM also helps you decide whether to invest, sustain, or replace applications based on the business need aligned towards the organization goal.

      You can address business challenges such as:

      • Redundant applications for similar functions.
      • Increasing cost of owning and maintaining applications.
      • Increasing demand to upgrade the existing applications for new functions.
      • Conflict between in-house legacy applications and that of the vendors.
      • Inadequate performance because of outdated applications.

      Overcome these challenges, improve business functions in an efficient and smooth manner, and optimize cost with these APM processes:

      Classify
      The existing applications are classified based on their business functions.
      Measure
      The applications are tangibly defined and measured by gathering metrics such as cost, usage, risk, and quality.
      Analyze
      The applications are analyzed based on the metrics whether they must be upgraded, replaced, consolidated, or returned. You can make strategic business decisions using data from the platform through assessment reports and dashboards.
      Plan
      You can plan to achieve the goal by analyzing the application categories for an assessment period and decide whether to invest, sustain, or replace the applications. You can also create an application roadmap to consolidate your business decisions along with the rollout details to a business unit for the current fiscal year.

      APM uses the following key solution components:

      • Application Classification
        • Focuses on Enterprise Business Applications, which can also include functional modules part of a larger ERP suite.
        • Provides additional attributes to classify applications in a new CI class, Business application, which extends the base Configuration Management Database (CMDB) configuration item.

          The configuration items used in APM are related by establishing a CMDB relationship with each other.

          Figure 1. APM CI relationship
          APM configuration items relationship
        • Captures phased rollout/deployment of applications by business unit or geography.
        • Captures attributes from the referenced Software Model.
      • Applications Assessment Framework
        • Indicators to assess the application across dimension such as cost, quality, risk, user satisfaction, and business alignment.
        • Common indicators from ServiceNow applications like Financial Management for costs, ITSM for support issues, PPM for investment details.
      • Reports and Dashboards
        • Application Landscape Dashboard
        • Application 360 Dashboard
        • Application Assessment Dashboard
        • Application Strategy Recommendation (bubble chart)
        • Applications Rationalization Roadmap
      • Integration with other applications
        • Integrates with Project Portfolio Suite (PPS) to track execution of strategic goals and recommendations.
        • Integrates with Financial Management to assess applications costs and associated breakdowns.
        • Integrates with PPS to assess planned investments for applications.
        • Integrates with ITSM to assess the incidents, problems, and changes for the applications.
        • Integrates with Service Administration to generate an assessment questionnaire to a user or user group who use the business application and can assess its performance.
      • Activate Application Portfolio Management

        An administrator can activate the Application Portfolio Management (com.snc.apm) plugin.

      • Installed with Application Portfolio Management

        Several types of components are installed with Application Portfolio Management.

      • Business stakeholder role for APM

        For APM users, Business Stakeholder (com.snc.business_stakeholder) plugin contains the business stakeholder role for APM. Users with this role can approve, view or read records of tables that are used to retrieve data for reports and dashboards. Customers can assign this role to any user who is a business stakeholder to review and approve reports.

      • Application Portfolio Management portal

        The Application Portfolio Management portal gives you an enterprise-wide applications landscape view of the number of applications and other key metrics. As an enterprise architect (EA), you can view and access all the APM modules from this portal.

      • Application portfolio administration

        With the sn_apm.apm_admin role, you can classify the applications used in the business enterprise. You can also provide privileges to users to do specific tasks, set up indicators to assess application usability, and create bubble charts to help define strategies to maintain applications.

      • Management of business applications

        A business application is software used by business users to perform a business function. Classify the applications to maintain an inventory and consolidate the business applications. Analyze, assess, and evaluate the applications across various dimensions and determine the action that you can take for each application.

      • Application assessment

        Set up indicators to measure the usability, cost, quality, performance, and risk of applications. Evaluate and score your business applications based on qualitative inputs. You can translate abstract information of applications based on surveys and assessments into more tangible concrete metrics. These assessments help you make strategic decisions on whether to replace or upgrade applications.

      • Application strategy

        Formulate your decisions and align them with your organizational goals as Application Portfolio Management collects metrics on applications across various dimensions.

      • Management of business capability

        Business capability is the ability of an organization to do its business activity successfully and fulfill its business goals. Use the business capability mapping to establish a CI relationship between the business capability and the business applications. Establish a similar relationship between business capabilities and the application technologies to ascertain the risks involved in using them.

      • Technology Portfolio Management

        The underlying technologies of the business applications used in your business enterprise have a shelf life that must be actively managed and diligently monitored to track their versions and lifecycle. Use the timeline view of the Technology Portfolio Management to track their dates and thereafter create a demand or a project to upgrade or retire them.

      • Information portfolio

        Use the information portfolio to capture information from the assets of your organization as information objects. You can categorize the information assets and determine its business application use. You can also connect the different layers where data exists and map the layers. Mapping helps to retrieve the information and track the information flow.

      • Risk management for business applications

        Integrate Application Portfolio Management (APM) with Governance, Risk, and Compliance (GRC) to simplify the work of application owners and risk managers by identifying the risks associated with business applications and adding the controls necessary to mitigate the risks.

      • Domain separation in Application Portfolio Management

        This is an overview of domain separation as it pertains to Application Portfolio Management. With domain separation you can separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

      • Quick start tests for Application Portfolio Management

        Validate that Application Portfolio Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

      • Application Portfolio Management Analytics and Reporting Solutions

        Analytics and Reporting Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

      Tags:

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