Click the Lookup using list icon
and select the HR group that is above the current group.
For example, the HR group is the parent of HR
Benefits, HR Employee Relations, and more. A child group
inherits the roles of the parent group. But, the members
of the child group are not members of the parent group.
If a case is assigned to the parent group and you click
the Assigned to lookup icon, only
the members in the parent group are available. The
members of the child group are not
available. Currently, there are two levels to
groups, the Parent at the top (HR) and all the other
groups as children. |