Configure the HR ticket page header for an HR service. The HR ticket page is where users can view the details of an HR case in the Employee Service Center. You can define how the HR case header appears for the opened for/approver and subject person/task assigned users. The HR case header configuration records can be applied to one or more HR services.

1. Navigate to HR Administration > HR Services > HR Service Configuration.
2. Open the HR service.
3. For each of the following fields, open the HR case header configuration record.

   Option	Description
   Opened for / Approver view	Appearance of the HR case header for the opened for and approver users in the HR ticket page.
   Subject person / Task assignee view	Appearance of the HR case header for the subject person and task assignee users in the HR ticket page.

   Note: To create a new HR case header configuration record for the HR service, click the Lookup icon, and then click New.
4. Fill in the fields on the form, as appropriate.

   Table 1. Configuration form

   Field	Description
   Name	Name of the HR case header configuration record.
   COE	HR case table that the configuration is associated with.

5. In the Title row related list, configure the title of the HR case header.
   You can map one or more fields from the HR case table, such as the HR service and the subject person's name. Alternatively, you can provide your own text for a custom title.
6. In the Person row related list, configure the person row of the HR case header.
   You can map one or more fields from the HR case table, such as the opened for, subject person, assigned to, and watch list users. You can also provide custom labels for each person's column.
7. In the Details related list, configure the detail row of the HR case header.
   You can map one or more fields from the HR case table, such as the short description. You can also provide custom labels for each detail's column.
8. Click Submit or Update on the HR case header configuration form.
9. Click Update on the HR service form.