If you have an existing HR service that you want to make available for employee
self-service, configure a record producer so that the service appears as an HR catalog item
in the HR service catalog. (Do not create a new HR catalog item. Creating an HR catalog item
automatically creates a corresponding HR service, and you can avoid creating duplicate
services.)
Role required: sn_hr_core.admin
Tip: For best results, do not configure multiple record producers to invoke
a single HR service.
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Navigate to .
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Open the HR service.
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Open the record producer for that service.
Note: To create a new record producer for the HR service, click the
Lookup icon, and then click
New.

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Fill in the fields on the form, as appropriate.
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In the What it will contain,
Accessibility, and Generated Record
Data related lists, fill in the fields as appropriate. Since you
are configuring the record producer from the HR service form, make sure
to:
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In the What it will contain related list,
provide the following script:
new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);
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In the Accessibility related list, set the
Catalogs field to Human Resources
Catalog.
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In the Variables related list, configure the variables
for the HR catalog item as appropriate.
Variables collect information from the user, and are used to ask questions
and map answers to fields. You can add as many variables as you need to the
HR catalog item. Commonly used variables types include:
To learn more about the different types of variables and how to configure
them, see Types of service
catalog variables.
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In the Available For and Not Available
For related lists, configure the user criteria to apply to the
HR catalog item as appropriate.
User criteria controls which employees can access and request the HR catalog
item in the HR service catalog. To learn more about user criteria and how they
are used to control access to HR catalog items, see
Set security for items
and categories.
Note: User criteria applied to the HR catalog item is
employee-facing only, and has no relation to the HR criteria that is used to
control what HR services an HR agent can request for an employee from the
Create New Case module. See
Configure an HR service for more
information.
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Click Submit or Update on the
record producer form.
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Click Update on the HR service form.