Title |
Name of the lifecycle event
activity. |
Description |
Description of the lifecycle event
activity. |
Activity type |
Set the value to
Fulfiller. |
Fulfiller activity |
Select one of the following
fulfiller activity types: |
Automated Order Guide |
(Lifecycle Events for Enterprise only) An order guide
fulfills the activity. In the Order
guide field, select the order guide to
use.Note: An order guide submits a single service
catalog request that generates several items. See Order guides for more
information. |
Catalog Item |
(Lifecycle Events for Enterprise only) A catalog item
fulfills the activity. In the Catalog
item field, select the catalog item to
use. |
Flow |
A flow fulfills the activity. In the
Flow field, select the flow to
use.Note: A flow automates a process with a sequence of
reusable actions. See Flow designer for more
information. |
HR Service |
An HR service fulfills the activity. In the HR
service field, select the HR service to
use.Note: HR services are the requests and assistance an
HR organization provides its employees. See HR services for more information. |
HR Task |
An HR task fulfills the activity. In the HR
task template field, select the HR task
template to use.Note: An HR task template automatically
populates fields on the HR task form when the task is
generated. See Configure an HR task template for more information. |
Incident |
(Lifecycle Events for Enterprise only) An incident
fulfills the activity. In the
Template field, select the
incident template to use.Note: An incident template
automatically populates fields on the Incident form. See
Incident Management for more
information. |
Active |
Option to activate the activity for
use. |
Use badge from HR service
configuration |
(If for the associated HR task
template, the HR task type value
is HR service) Option to use the
badge that is associated with the parent HR
service. |
Badge |
Badge that the fulfiller activity
type is associated with.Note: Badges display on the portal to indicate to the
employee which department is fulfilling that activity.
See Configure an HR badge for
more information. |
Owning group |
Owning group that the activity
is associated with. |
Activity set |
Activity set that the activity
is associated with. |
Audience |
Defines whether the activity
should trigger for the lifecycle event case. You can
apply one or more audience records. The subject person
of the lifecycle event case must meet the conditions or
criteria of all audience records for the activity to
trigger in the case. If no audience record is selected,
then the activity will always trigger for the
case. |