Integrate with the CIC Plus service so that you can enable US-based new hires to provide
relevant tax information as part of the onboarding process. This integration assumes you are
already integrated with a third-party identity provider (IDP)
service.
CIC Plus integration setup
To set up the CIC Plus integration, you must configure a SAML connection between your
third-party identity provider (IDP) and CIC Plus accounts. Your CIC Plus partner must then set
up your account to get employee profiles for US-based employees through the
get_usa_employee_profile REST endpoint, as well as verify that the callback
is properly configured. For details on how to set up the CIC Plus integration, see Set up the CIC Plus integration.
Once you've set up the CIC Plus integration, you can add it as an activity to a lifecycle
event to collect tax information. For details on how to configure a lifecycle event, see Lifecycle event configuration.
Note: The lifecycle event for new hire onboarding is included as demo data with the Lifecycle
Events for Enterprise [com.sn_hr_lifecycle_ent] plugin.
How the CIC Plus integration works
The CIC Plus integration works as follows. Your HR management system (HRMS) pushes employee
information to your IDP and ServiceNow systems. The CIC Plus integration
then invokes the get_usa_employee_profile REST endpoint to fetch employee
information. When a user opens an assigned task and clicks on the link to connect to the CIC
Plus service, the CIC Plus integration authenticates the user through a SAML identification via
your IDP service. After the user completes the required tax forms, the status is pushed back to
the ServiceNow system and the employee task is automatically closed.
