The Human Resources Scoped App: Virtual Agent Conversations [com.sn_hr_virtual_agent]
plugin activates the sn_hr_va.min_admin_count system property [sys_properties.list].
This property prevents you from deleting your only Virtual Agent
admin user by requiring a minimum number (default is two) of active users with this
role.
You can activate
Virtual Agent with or without NLU. To activate
Virtual Agent without NLU:
- Activate the Glide Virtual Agent (com.glide.cs.chatbot) plugin.
- Activate the Human Resources Scoped App: Virtual Agent Conversations
(com.sn_hr_virtual_agent) plugin.
Table 1. Virtual Agent plugins
Name |
Description |
Glide Virtual Agent (com.glide.cs.chatbot) |
Activates the Virtual Agent framework and other
necessary plugins. Note: Activate this plugin first. |
Human Resources Scoped App: Virtual Agent Conversations
(com.sn_hr_virtual_agent) |
Activates a conversational bot platform for providing user
assistance through conversations within a messaging interface for
HR Service Delivery. Important: To use Virtual Agent for HR Service Delivery, activate the Human Resources
Scoped App: Core and the Glide Virtual Agent
plugins. |
To activate
Virtual Agent with NLU:
- Activate the Glide Virtual Agent (com.glide.cs.chatbot) plugin.
- Activate the Human Resources Scoped App: Virtual Agent Conversations
(com.sn_hr_virtual_agent) plugin.
- Activate the Predictive Intelligence [com.glide.platform_ml] plugin.
- Activate the Human Resources Scoped App: NLU Model (com.sn_hr_nlu_model)
plugin.
- Activate the NLU Model Builder (com.snc.nlu_studio) plugin.
Table 2. NLU HR Service Delivery
Virtual Agent plugins
Name |
Description |
Glide Virtual Agent (com.glide.cs.chatbot) |
Activates the Virtual Agent framework and other
necessary plugins. Note: Activate this plugin first. |
Human Resources Scoped App: Virtual Agent
Conversations (com.sn_hr_virtual_agent) |
Activates a conversational bot platform for providing user
assistance through conversations within a messaging interface for
HR. Important: To use Virtual Agent for HR Service Delivery, activate the Human Resources
Scoped App: Core and the Glide Virtual Agent
plugins. |
Predictive Intelligence [com.glide.platform_ml] |
Predictive Intelligence enables the creation of machine learning
solutions using data in your instance. The plugin provides various
capabilities and solution types for training the system to predict,
recommend, and drive data outcomes. Invoke a trained solution for
any application by using a prediction API. |
Human Resources Scoped App: NLU
Model (com.sn_hr_nlu_model) |
Activates the NLU model used by HR Service Delivery
Virtual Agent to identify conversation
topics. Requires the activation of the NLU Model Builder
(com.snc.nlu_studio) plugin. |
NLU Model Builder (com.snc.nlu_studio) |
NLU Model Builder enables the creation of Natural Language
Understanding (NLU) models. These models can understand the intent
(action) and entities (details about the action) for a given user
utterance/sentence. Invoke an NLU model for any application by using
a prediction API. |
Note: When an employee opens an HR case using
Virtual Agent for
HR Service Delivery, the
Source field on the
HR case is
Virtual Agent. For more information, see
Work an HR case.