Unlock enterprise productivity and give your employees the service experience they deserve with ServiceNow® HR Service Delivery. By providing employees with a single place to manage their work needs while shielding them from back-end complexity, you can deliver a great experience to meet the demands of a modern-day workforce.

The employee journey and moments that matter.

Put service at the heart of your business

By meeting employees where they are, you empower them to find answers, get help, and get things done with a simple swipe, click, or chat. Employees can self-serve through the Now Mobile app . Digital workflows drive action across any organizational function and can enable every department to service employees more efficiently and effectively. New hires are guided through the onboarding process with the Now Mobile app, ensuring they're ready to succeed from day one.

View and download the full info card for a highlight of HR Service Delivery features.

Elevate
Make it easy for employees to get HR services
Give employees anytime, anywhere access to HR services to increase satisfaction.
Community
Organize employee interactions by functional discipline
Manage employee interactions in a structured and efficient manner, driving down the cost of service delivery.
Optimize / Manage
Use HR Service Delivery to build great experiences
Replace manual and siloed processes with cross-functional digital workflows for increased efficiency.
Trust in us
Employee-focused service creates competitive advantage
The intelligent, intuitive, and mobile-first tech that transformed real life will radically transform work life.
Support team
Enable leaders to support and manage their teams better
Align business goals with employee needs, including onboarding, career growth, and other transitions.

Make it easy for employees to get HR services

The most common employee service needs.

Give employees anytime, anywhere access to HR services to increase satisfaction. Omni-channel service through the Now Mobile app enables employees to find answers, make requests, and get help. You can integrate with existing HR management systems (HRMS), identity providers (IDP), background check, e-signature, tax form, and other services to improve operational efficiency. And you can simplify any process by using intelligent and automated answers to guide employees.

Organize employee interactions by functional discipline

An employee-focused approach to service delivery.

Note: This image solely explains how Centers of Excellence (COE) organize HR data, services, and processes. It does not capture all Centers of Excellence that are available with HR Service Delivery.

Manage employee interactions in a structured and efficient manner, driving down the cost of service delivery. A purpose-built Centers of Excellence data model organizes HR data, services, and processes by functional discipline, enabling you to support all types of employee requests. You can deliver intelligence behind every interaction with virtual agents. And a standardized case and knowledge management system means that live agents have answers at their fingertips to provide help that is accurate, timely, and consistent.

Use HR Service Delivery to build and deliver great experiences

An employee-focused approach to service delivery.

Replace manual and siloed processes with cross-functional digital workflows for increased efficiency. You can orchestrate activities across systems, departments, and people. Intelligent, no-code builders such as the lifecycle event builder enable you to easily configure digital workflows for onboarding and other important life events. And employees get always-on assistance from virtual agents that speak their language and learn from previous requests.

Employee-focused service creates competitive advantage

Employee-focused service creates competitive advantage

The intelligent, intuitive, and mobile-first technology that transformed consumers' lives will radically transform work life. HR Service Delivery groups key applications into scalable packages that can grow with your business. You can easily integrate HR Service Delivery with the existing cloud and on-premise HR management systems you are already using. And by enabling self-service, you drive down service delivery costs while providing help that is accurate, timely, and intelligent.

Enable leaders to support and manage team journeys

Align business goals with employee needs, including onboarding, career growth, and other transitions using Journey designer or Journey Accelerator.
Journey designer (JD)
  • Combines the employee experience of Lifecycle Events and Journey Accelerator, so that managers and employees have a single interface to manage all their journeys.
  • Enable managers and mentors to develop and curate custom journeys.
  • Provide managers with high-level insights for their team's journeys.
  • Integrate ServiceNow apps and third-party applications to extend JD features and capabilities.
Journey Accelerator (JA)
  • Define and manage plan types, configurations, and stages for transitions such as promotions, onboarding, offboarding, and more.
  • Create and manage task-based, to-do templates for specific employee audiences.
  • Track plan progress and template usage from the Journey Accelerator dashboard.
  • Trigger automatic department-based onboarding plans from Lifecycle Events
Integrate applications with Journey designer or Journey Accelerator.
Note: Application integrations depend on the family and app version you are using. Be sure to find the integrations available for your configuration.
Learning Posts
Create and access an omni-channel learning experience empowering employees with the right learning at the right time, making learning accessible.
Listening Posts
Trigger pulse surveys during the action plans to gather feedback on the Journey.
Manager Hub
Increase managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. Enable managers to grow as leaders through curated and personalised resources.
Microsoft Exchange Online
Schedule plans and to-do tasks with the Microsoft Office 365 calendar function.
Note: If you intend to use the Microsoft Office 365 scheduling capabilities with Journey Accelerator or Journey designer, an administrator must install and configure the related Microsoft plugins and integrations before installing Journey Accelerator or Journey designer.

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