Empower employees to request HR services through the HR service catalog. The HR service
catalog provides employees a catalog of HR services that they can request directly from HR, such
as to add beneficiaries to a benefits plan, request a travel visa, or inquire about a discrepancy
in their paycheck. Employees can access the HR service catalog from a self-service portal such as
the Employee
Service Center. You can manage the setup and categorization of the HR service catalog, as well as configure
the individual HR catalog items that populate it.
HR service catalog categorization
The HR service catalog is a collection of HR catalog items that employees can request directly
from HR. The HR catalog items are organized into categories, which define the organizational
structure for the catalog. For example, the items can be categorized by benefits, employee data
management, employee relations, general, HR systems, payroll, talent management, and visas.
Note: The categorization of HR catalog items are
employee-facing only, and have no relation to the categorization of HR services under the HR
Centers of Excellence (COEs) data model.
You can manage the creation or modification of categories in the HR service catalog, as well
as assign or remove HR catalog items from a category or assign or remove categories from an HR
catalog item. To manage the categorization of HR catalog items in the HR service catalog, see
HR service catalog categorization.
HR catalog item configuration
HR catalog items are the HR services that your organization makes available for employees to
request directly from the HR service catalog. (Not all HR services need to be accessible to
employees; some services are only initiated internally by HR agents. This means that all HR
catalog items have a corresponding HR service, but not all HR services have a corresponding HR
catalog item.) To configure the HR catalog items, see HR catalog item configuration.
Once an HR catalog item is published to the HR service catalog, it is available for employees
to request. When an employee submits an HR catalog item request, an HR case is created.
