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    Home Orlando HR Service Delivery HR Service Delivery Safe Workplace suite Employee Health Screening Conduct a health screen for entry

    Conduct a health screen for entry

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    Conduct a health screen for entry

    Conduct a health screen before people enter a location, such as employees returning to the workplace or students returning to campus. Verify the person's return requirement status on your smartphone, tablet, or computer. Then complete and submit a health screening form to determine whether the person is able to enter the location.

    Before you begin

    Role required: sn_imt_monitoring.monitoring_user

    About this task

    The following procedure includes all the steps that your organization might use. Some of the steps may not be applicable to your location.

    Note: If the ServiceNow® Customer Service Management (CSM) application is activated, the health screen can be performed for CSM consumers and contacts. The customer service agent [sn_customerservice_agent] and consumer service agent [sn_customerservice.consumer_agent] roles can optionally be given to health screeners so that they can view additional CSM information on the health screening form, but these roles are not required for screening consumers and contacts. For more information about using Customer Service Management with Employee Health Screening, see Integrate Customer Service Management with Safe Workplace applications.

    Procedure

    1. Open the QR code scanning or requirement status page based on the type of device that you're using.
      OptionAction
      Smartphone or tablet From the Now Mobile Health screen under the Health Screening section, tap Scan for Entry.

      Scan the code that the person presents on their mobile device or on paper. If there is no QR code, enter the user ID in the User ID field, for example, john.smith.

      Computer Navigate to Employee Health and Safety Status > View Employee and Visitor Status and select the person.
    2. Review the requirement status to verify that they are cleared to enter.
      Note: Requirements are created in the Employee Readiness Core application. For more information, see Employee Health and Safety Status.
      If the status is Not cleared and your organization's policy is to deny entry at this check point, provide them with the next steps based on your organization's policy. Assist the next person in line.
      Figure 1. Health and Safety Status page
      Health and safety status screen
    3. Take one of the following actions to perform the health screen.
      OptionAction
      Smartphone or tablet Tap Health Screen on the Scan for entry page.
      Computer Navigate to Employee Health Screening > Request Entry.

      The screening form opens in a new browser tab.

      Health screening form
    4. Take the person's temperature and fill out the screening form.
      Table 1. Screen a person for entry form
      Field Description
      Location Location of the health screening, such as the address of a workplace or campus.
      Person The person that you're screening.
      Account The account for the contact. This field appears only when the Customer Service Management application is activated and a contact is selected from the Person field. You must have the customer service agent role [sn_customerservice_agent] to view this field.
      Suffix The suffix for the consumer. This field appears only when the Customer Service Management application is activated and a consumer is selected from the Person field. You must have the consumer service agent role [sn_customerservice.consumer_agent] to view this field.
      Temperature unit Temperature unit assigned to this location. Change it if necessary.
      Temperature The numerical value of the person's temperature.
      Personal protective equipment (PPE) The choice of Yes or No from the list to record whether the person is wearing PPE.
    5. Tap or click Submit.
      You receive a message that indicates whether to allow the person to enter. If the person does not pass the health screening, provide them with the next steps based on your organization's policy.

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      Conduct a health screen for entry

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Conduct a health screen for entry

      Conduct a health screen before people enter a location, such as employees returning to the workplace or students returning to campus. Verify the person's return requirement status on your smartphone, tablet, or computer. Then complete and submit a health screening form to determine whether the person is able to enter the location.

      Before you begin

      Role required: sn_imt_monitoring.monitoring_user

      About this task

      The following procedure includes all the steps that your organization might use. Some of the steps may not be applicable to your location.

      Note: If the ServiceNow® Customer Service Management (CSM) application is activated, the health screen can be performed for CSM consumers and contacts. The customer service agent [sn_customerservice_agent] and consumer service agent [sn_customerservice.consumer_agent] roles can optionally be given to health screeners so that they can view additional CSM information on the health screening form, but these roles are not required for screening consumers and contacts. For more information about using Customer Service Management with Employee Health Screening, see Integrate Customer Service Management with Safe Workplace applications.

      Procedure

      1. Open the QR code scanning or requirement status page based on the type of device that you're using.
        OptionAction
        Smartphone or tablet From the Now Mobile Health screen under the Health Screening section, tap Scan for Entry.

        Scan the code that the person presents on their mobile device or on paper. If there is no QR code, enter the user ID in the User ID field, for example, john.smith.

        Computer Navigate to Employee Health and Safety Status > View Employee and Visitor Status and select the person.
      2. Review the requirement status to verify that they are cleared to enter.
        Note: Requirements are created in the Employee Readiness Core application. For more information, see Employee Health and Safety Status.
        If the status is Not cleared and your organization's policy is to deny entry at this check point, provide them with the next steps based on your organization's policy. Assist the next person in line.
        Figure 1. Health and Safety Status page
        Health and safety status screen
      3. Take one of the following actions to perform the health screen.
        OptionAction
        Smartphone or tablet Tap Health Screen on the Scan for entry page.
        Computer Navigate to Employee Health Screening > Request Entry.

        The screening form opens in a new browser tab.

        Health screening form
      4. Take the person's temperature and fill out the screening form.
        Table 1. Screen a person for entry form
        Field Description
        Location Location of the health screening, such as the address of a workplace or campus.
        Person The person that you're screening.
        Account The account for the contact. This field appears only when the Customer Service Management application is activated and a contact is selected from the Person field. You must have the customer service agent role [sn_customerservice_agent] to view this field.
        Suffix The suffix for the consumer. This field appears only when the Customer Service Management application is activated and a consumer is selected from the Person field. You must have the consumer service agent role [sn_customerservice.consumer_agent] to view this field.
        Temperature unit Temperature unit assigned to this location. Change it if necessary.
        Temperature The numerical value of the person's temperature.
        Personal protective equipment (PPE) The choice of Yes or No from the list to record whether the person is wearing PPE.
      5. Tap or click Submit.
        You receive a message that indicates whether to allow the person to enter. If the person does not pass the health screening, provide them with the next steps based on your organization's policy.

      Tags:

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