The following procedure includes all the steps
that your organization might use. Some of the steps may not be applicable to your
location.
Note: If the
ServiceNow®
Customer Service Management (CSM) application is activated, the health screen can be
performed for
CSM consumers and contacts. The customer service
agent [sn_customerservice_agent] and consumer service agent
[sn_customerservice.consumer_agent] roles can optionally be given to health
screeners so that they can view additional
CSM information on
the health screening form, but these roles are not required for screening consumers
and contacts. For more information about using
Customer Service Management with
Employee Health Screening, see
Integrate Customer Service
Management with Safe Workplace applications.