Emergency Self Report is used by users to self-report their health
status, by managers to track the health status of their users, and by response teams to view
the status for all users and sort the data for analysis and action.
- To report your health status or as a manager to report and monitor the health
status of your team, the
sn_imt_quarantine.crisis_task_user role is
required.
- To view all reported health alerts if you're part of a response team, the
sn_imt_quarantine.humanResourceTeam role is
required.
The workflow for Emergency Self Report
begins with users self-reporting their health status, managers determining the actions
that must be taken related to the user's status, and a response team evaluating a
unified view of the status of all reporting users.
-
To report your health status:
-
Navigate to .
Note: To report your health status in the
Now Mobile app, navigate to the
Health tab and tap
the quick action icon (
) in the top-right corner.
If you're a manager, your name is automatically selected in the
Person field so that you can report your
own health status. If you're reporting the status for a direct
report, select the user's name from the
Person field.
If you're not a manager, you can report only your own status and the
Person field doesn't appear.
-
Choose an option from the Health status
list.
System administrators can configure these options.
-
Click Save.
The health status is updated on the left side of the screen. A
message is sent to your manager, and a crisis task is generated for the
response team. The crisis task can be assigned an approver, and the
reporting user's assigned tasks can be reviewed.
If Contact Tracing
is installed and you selected the In
quarantine option, a case is created automatically
for the user. If an active case exists for the user at the time of
reporting, a note is added to the case about the self-reporting. For
more information, see ServiceNow®
Contact Tracing.
- (Optional)
When you're ready to return to work, update your health status to
Return to Work.
A Human Resources task is created so that HR can coordinate with you.
The HR task is for information, and is not updated automatically when
other tasks are updated. In the manager's view, your status changes to
green.
-
To evaluate the health status of your direct reports if you're a manager:
-
Navigate to .
You see a single screen view of your direct team’s status and
tasks, and can select individual user records. Green tiles indicate
that the user has provided no information. The tiles of affected
team members are red and display an icon.
-
To display a user's assigned tasks, click a tile.
-
To reassign tasks for the user, click the
Reassign link in the task row, assign the
task to another user, and click Submit.
