Emergency Self Report is used by employees to self-report their health
status, by managers to track the health status of their employees, and by response teams to
view the status for all employees and sort the data for analysis and action.
- To report your health status or as a manager to report and monitor the health
status of your team, the
sn_imt_quarantine.crisis_task_user role is
required.
- To view all reported health alerts if you're part of a response team, the
sn_imt_quarantine.humanResourceTeam role is
required.
The workflow for Emergency Self Report
begins with employees self-reporting their health status, managers determining the
actions that need to be taken related to the employee's status, and a response team
evaluating a unified view of the status of all reporting employees.
-
To report your health status:
-
Navigate to .
If you're a manager, your name is automatically selected in the
Person field so you can report your own
health status. If you're reporting the status for a direct report,
select the user's name from the Person
field.
If you're not a manager, you can report only your own status and the
Person field doesn't appear.
-
Choose an option from the Health status
drop-down menu.
System administrators can configure these options.
-
Click Save.
The health status is updated on the left side of the screen. A
message is sent to your manager, and a crisis task is generated for the
response team. The crisis task can be assigned an approver, and the
reporting employee's assign tasks can be reviewed.
If Contact Tracing
is installed and you selected the In
quarantine option, a case is created automatically
for the employee. If an active case exists for the employee at the
time of reporting, a note is added to the case about the
self-reporting. For more information, see ServiceNow®
Contact Tracing.
- (Optional)
When you're ready to return to work, update your health status to
Return to Work.
A Human Resources task is created so HR can coordinate with you. The
HR task is for information, and is not updated automatically when other
tasks are updated. In the manager's view, your status changes to
green.
-
To evaluate the health status of your direct reports if you're a manager:
-
Navigate to .
You see a single screen view of your direct team’s status and
tasks, and can select individual employee records. Green tiles
indicate that the employee has provided no information. The tiles of
affected team members are red and display an icon.
-
Click a tile to display an employee's assigned tasks.
-
To reassign tasks for the employee, click the
Reassign link in the task row, assign the
task to another user, and click Submit.
