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Emergency Response Operations

The ServiceNow® Emergency Response Operations application was initially created by the Washington State Department of Health and enhanced by ServiceNow engineering. The application helps state and local government agencies plan, coordinate, and activate their resources in critical locations during emergencies such as the COVID-19 pandemic or other events.

State and local incident command centers are responsible for requesting, managing, and tracking resources in the event of an emergency. This effort requires the coordination of divisional and field resources across locations and incidents. Emergency Response Operations enables administrators in both the central command center and field offices to coordinate how to assign, schedule, and activate resources down to the employee, activity, and day.

Sample Emergency Response Operations dashboard

Use with other Emergency Response Management applications

Emergency Response Operations is part of a suite of ServiceNow® Emergency Response Management applications built on the Now Platform® to assist companies in their emergency response efforts. Employees can report their health status through the Emergency Self Report application, which managers can also use to track health status reporting and reassign user tasks. Employees can also respond with their status to email and mobile push notifications sent through the Emergency Outreach application. Use the Emergency Exposure Management application to track possible exposure of employees to an infected employee. These applications are available in the ServiceNow Store.

Emergency Response Management for federal customers

Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications instead of Now Mobile push notifications and leverage web interfaces, instead of having the option to use either Now Mobile or web interfaces.

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Notice regarding use by organizations

All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.

Notice regarding use by government agencies

ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.

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Emergency Response Operations

Use with other Emergency Response Management applications

Emergency Response Management for federal customers

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Notice regarding use by organizations

Notice regarding use by government agencies

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Use with other Emergency Response Management applications

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Use with other Emergency Response Management applications

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