ServiceNow®
Emergency Response Management applications help your organization mobilize its
business continuity efforts during natural disasters and pandemics like COVID-19.
Streamline and automate activities on multiple fronts to keep everyone informed and
connected as you anticipate or experience emergencies.
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Emergency Response Management applications include:
Emergency Outreach Stay connected with employees via email or mobile push notifications. Share important
information regarding emergency and safety measures, and ask employees to report their
status and location. With the installation of Employee Readiness Surveys , you will use Emergency Outreach to send a survey link to help you evaluate whether employees are ready to return to
the workplace.
Emergency Self Report Enable your employees to report their health status. If employees report they are
going into quarantine, a workflow helps them safely return to work when ready. Functions
such as HR can also be alerted.
Emergency Exposure Management Identify employees who might have been exposed to an infectious disease by analyzing
an affected employee's
meetings,
locations,
shifts and reservations, and badge
scans.
Emergency Response Operations Initially created by the Washington State Department of Health, the Emergency Response Operations application was enhanced by ServiceNow engineering. The application helps organizations plan and
coordinate emergency responses. It supports the operational processes of emergency
response and preparedness at the state and local government level. Government agencies
can use this application to optimize resources and staffing in critical locations.
Emergency Response Management for Now Mobile Enable your employees who use the Now Mobile app to respond to
Emergency Outreach push messages and also self-report their health
status.
Use the
Emergency Response Management applications together to automate workflows
for sharing information with employees, assessing the impact on your team, and responding to
the emergency event.
Figure 1. Emergency response app workflow from self-reporting to assessing exposure to
requesting employee health status check-inEmergency Response Management for federal customersFederal customers using IL4 or FedRAMP environments will see the
Emergency Response Management applications ready and available to install on their
instances without having to make any special requests. Customers are responsible for
configuring the apps to meet U.S. federal regulations and guidelines.
Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2
and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications
instead of Now Mobile push notifications and leverage web
interfaces, instead of having the option to use either Now Mobile or
web interfaces.
Domain separation support for Emergency Response Management applications
You can learn about domain separation support for service provider use cases in each Emergency Response Management application's topic.
Notice regarding use by employers All decisions in connection with the implementation of this application are at the
sole decision of the Employer utilizing this application. Employers agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language or
functionality provided out of the box with the application does not constitute legal
advice by ServiceNow .
Employers remain solely responsible for complying with their legal obligations under
applicable law, including data protection laws on collection, use, disclosure and
retention of personal data, and should modify any language or customize any functionality
within the templates provided out of the box to meet the Employers’ specific
requirements.
Notice regarding use by government agencies ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.
