ServiceNow®
Emergency Response Management applications help your organization mobilize its
business continuity efforts during natural disasters and pandemics like COVID-19.
Streamline and automate activities on multiple fronts to keep everyone informed and
connected as you anticipate or experience emergencies.
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Emergency Response Management applications include:
Emergency Outreach Stay connected with users via email or mobile push notifications. Share important
information regarding emergency and safety measures, and ask users to report their
status and location. With the installation of Employee Readiness Surveys , you will use Emergency Outreach to send a survey link to help you evaluate whether users are ready to return to the
workplace.
Emergency Self Report Enable your users to report their health status. If users report they are going into
quarantine, a workflow helps them safely return to work when ready. Functions such as HR
can also be alerted.
Emergency Exposure Management Identify users who might have been exposed to an infectious disease by analyzing an
affected user's meetings, locations, shifts and reservations, and badge scans.
Emergency Response Operations Initially created by the Washington State Department of Health, the Emergency Response Operations application was enhanced by ServiceNow engineering. The application helps organizations plan and
coordinate emergency responses. It supports the operational processes of emergency
response and preparedness at the state and local government level. Government agencies
can use this application to optimize resources and staffing in critical locations.
Emergency Response Management for Now
Mobile Enable your users who use the Now Mobile app to respond to Emergency Outreach push messages and also self-report their health
status.
Use the
Emergency Response Management applications together to automate workflows
for sharing information with users, assessing the impact on your team, and responding to the
emergency event.
Figure 1. Emergency response app workflow from self-reporting to assessing exposure to
requesting user health status check-in
Use guided setup to implement Safe Workplace suite
The Safe Workplace guided setup provides a sequence of tasks that help
you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to . For more information about using the guided setup interface, see Using guided setup .
Emergency Response Management for federal customersFederal customers using IL4 or FedRAMP environments will see the
Emergency Response Management applications ready and available to install on their
instances without having to make any special requests. Customers are responsible for
configuring the apps to meet U.S. federal regulations and guidelines.
Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2
and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications
instead of Now Mobile push notifications and leverage web
interfaces, instead of having the option to use either Now Mobile or
web interfaces.
Domain separation support for Emergency Response Management applications
You can learn about domain separation support for service provider use cases in each Emergency Response Management application's topic.
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow .
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations’ specific
requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
