Accept a work order task if you are ready to work on that task. Reject the task and provide a reason if you cannot work on that task.

1. Navigate to Field Service > Agent > Assigned to me.
   You can view a list of all work order tasks assigned to you.
2. Open a work order task.
3. Accept or reject the task.

   To	Do the following
   Accept the task	Click Accept. The work order task moves to Accepted state.
   Reject the task.	Click Reject. The Reject Task pop-up appears. From the Reason list, select a reason for the rejecting the task. Available options: Schedule conflict – you have another appointment scheduled for the same time window. Skills mismatch – the skills you have do not match the skills required to work on the task. Location mismatch – the location specified for the task is not the location you could work. Duplicate task – another record of this task exists. Parts unavailable – you do not have the required parts to work on this task. Customer unavailable – customer is not available for the scheduled task time-window. Other – any reason other than the ones listed earlier. In the Details field, enter additional information for rejecting the task. Click OK. The reason for rejecting the task is populated in the work notes and the task moves to Pending Dispatch state.