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    Home Orlando Field Service Management Field Service Management Emergency Exposure Management for field service agents

    Emergency Exposure Management for field service agents

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    Emergency Exposure Management for field service agents

    The Emergency Exposure Management feature in Field Service Management helps identify field service agents and customers who may have visited an affected location or come in contact with an agent who has been classified as positive for a condition, such as COVID-19.

    Using the Emergency Exposure Management application in collaboration with Field Service Management helps you identify potentially affected customers and other agents using the work order history of the affected agent.

    If an agent reports as positive for a condition, the diagnostic admin can run a diagnostic report to identify affected agents, customers who might have come in contact with the affected agent, and other agents who visited the affected customers during the selected time period. The Field Service manager can view the diagnostic report and take appropriate action to mitigate the spread of infection, promoting agent safety by blocking the availability of the affected and potentially exposed agents for future dates.

    Using Emergency Exposure Management enables you to do the following:
    • Trace affected agents and customers: Run a diagnostic report for affected agents based on their work order history for the selected time period and view the report to identify other potentially affected agents and customers.
    • Block agent calendars: Mark the affected and potentially affected agents unavailable for the selected time period to avoid assigning any further tasks.
    • Enforce compliance checks for agents: Require agents to participate in a compliance survey before starting work on the task and before completing the work order task to check whether they have taken proper precautions based on the recommended safety protocol guidelines.
    • View Covid19 map: View task, agent, and asset locations on a map that shows the COVID-19 impact.
    • Check agent compliance status: Review the status of compliant and non-compliant agents and tasks using the Field Service Safety dashboard.
    • Emergency Exposure Management components

      Several types of components are installed with the Emergency Exposure Management feature, including roles, tables, and business rules.

    • Administer Emergency Exposure Management for field service agent information

      Create, modify, and enable the application configuration and the individual service configurations for the Emergency Exposure Management feature related to field service agents.

    • Use Emergency Exposure Management for Field Service agent monitoring and assignments

      Monitor the spread of infectious disease by using Emergency Exposure Management to identify affected agents and agents and customers who potentially might have been exposed, and to view the compliance reports of agents and tasks.

    • Using the Field Service Safety dashboard

      Review the status of agents, tasks, and assets using the Field Service Management Covid19 map and monitor the compliance reports of agents through the Field Service Safety dashboard.

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      Emergency Exposure Management for field service agents

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Emergency Exposure Management for field service agents

      The Emergency Exposure Management feature in Field Service Management helps identify field service agents and customers who may have visited an affected location or come in contact with an agent who has been classified as positive for a condition, such as COVID-19.

      Using the Emergency Exposure Management application in collaboration with Field Service Management helps you identify potentially affected customers and other agents using the work order history of the affected agent.

      If an agent reports as positive for a condition, the diagnostic admin can run a diagnostic report to identify affected agents, customers who might have come in contact with the affected agent, and other agents who visited the affected customers during the selected time period. The Field Service manager can view the diagnostic report and take appropriate action to mitigate the spread of infection, promoting agent safety by blocking the availability of the affected and potentially exposed agents for future dates.

      Using Emergency Exposure Management enables you to do the following:
      • Trace affected agents and customers: Run a diagnostic report for affected agents based on their work order history for the selected time period and view the report to identify other potentially affected agents and customers.
      • Block agent calendars: Mark the affected and potentially affected agents unavailable for the selected time period to avoid assigning any further tasks.
      • Enforce compliance checks for agents: Require agents to participate in a compliance survey before starting work on the task and before completing the work order task to check whether they have taken proper precautions based on the recommended safety protocol guidelines.
      • View Covid19 map: View task, agent, and asset locations on a map that shows the COVID-19 impact.
      • Check agent compliance status: Review the status of compliant and non-compliant agents and tasks using the Field Service Safety dashboard.
      • Emergency Exposure Management components

        Several types of components are installed with the Emergency Exposure Management feature, including roles, tables, and business rules.

      • Administer Emergency Exposure Management for field service agent information

        Create, modify, and enable the application configuration and the individual service configurations for the Emergency Exposure Management feature related to field service agents.

      • Use Emergency Exposure Management for Field Service agent monitoring and assignments

        Monitor the spread of infectious disease by using Emergency Exposure Management to identify affected agents and agents and customers who potentially might have been exposed, and to view the compliance reports of agents and tasks.

      • Using the Field Service Safety dashboard

        Review the status of agents, tasks, and assets using the Field Service Management Covid19 map and monitor the compliance reports of agents through the Field Service Safety dashboard.

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