The Emergency Exposure Management feature in Field Service Management helps identify field service agents and customers who may have
visited an affected location or come in contact with an agent who has been classified as positive
for a condition, such as COVID-19.
Using the Emergency Exposure Management application in collaboration with Field Service Management helps you identify potentially affected customers and other agents
using the work order history of the affected agent.
If an agent reports as positive for a condition, the diagnostic admin can run a diagnostic
report to identify affected agents, customers who might have come in contact with the affected
agent, and other agents who visited the affected customers during the selected time period. The
Field Service manager can view the diagnostic report and take appropriate action
to mitigate the spread of infection, promoting agent safety by blocking the availability of the
affected and potentially exposed agents for future dates.
Using
Emergency Exposure Management enables you to do the following:
- Trace affected agents and customers: Run a diagnostic report for affected agents based on
their work order history for the selected time period and view the report to identify other
potentially affected agents and customers.
- Block agent calendars: Mark the affected and potentially affected agents unavailable for the
selected time period to avoid assigning any further tasks.
- Enforce compliance checks for agents: Require agents to participate in a compliance survey
before starting work on the task and before completing the work order task to check whether
they have taken proper precautions based on the recommended safety protocol guidelines.
- View Covid19 map: View task, agent, and asset locations on a map that shows the COVID-19
impact.
- Check agent compliance status: Review the status of compliant and non-compliant agents and
tasks using the Field Service Safety dashboard.
