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    • Field Service Management
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    Home Orlando Field Service Management Field Service Management Setting up Field Service Management Quick start tests for Field Service Management

    Quick start tests for Field Service Management

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    Quick start tests for Field Service Management

    Validate that Field Service Management still works after you make any configuration change, such as applying an upgrade or developing an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    Field Service Management quick start tests are available when you enable the Field Service Management plugin (com.snc.work_management). Enable the demo data plugin (com.snc.work_management.demo) in a non-production instance to start using the quick start tests available with your application. You can also modify existing data and customize it to run the quick tests.

    Table 1. FSM: Field Service Management test suite
    Test Description
    FSM: Create Initiate Qualify Dispatch and assign Work Order Task
    • Create a work order.
    • Initiate and qualify a work order.
    • Dispatch a work order.
    • Assign a work order task to an agent.
    FSM: Part Sourcing
    • Source any part to an agent's stock room from the work order task.
    • Create a transfer order line for the part sourcing.
    • Use this part for any work order to consume it using the Part Usage action.
    FSM: Part Usage
    • Source any part to an agent's stock room from the work order task.
    • Use this part for any work order to consume it using the Part Usage action.
    FSM: Questionnaire Create a questionnaire and associate it with a work order task.
    FSM: Field Service Configuration Verify that the default configuration such as task assignment method, qualification requirement, PDF summary and agent's ability to accept or reject tasks is preserved.
    FSM: Planned Maintenance Create a planned maintenance work order with weekly interval time for printer maintenance.
    FSM: Appointment Booking Configuration Verify that the default configuration for appointment booking is preserved and that the point of sale service and catalog item exists in the system.
    FSM: Create Work or Personal Schedules Create personal or work schedule for agents.
    FSM: Field Service Property Settings Verify that the field service system properties preserve expected values.
    FSM: Work Groups Verify that field service agents can be added to work groups.
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    • Quick start tests

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    Release version
    Choose your release version

      Quick start tests for Field Service Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Quick start tests for Field Service Management

      Validate that Field Service Management still works after you make any configuration change, such as applying an upgrade or developing an application. Copy and customize these quick start tests to pass when using your instance-specific data.

      Field Service Management quick start tests are available when you enable the Field Service Management plugin (com.snc.work_management). Enable the demo data plugin (com.snc.work_management.demo) in a non-production instance to start using the quick start tests available with your application. You can also modify existing data and customize it to run the quick tests.

      Table 1. FSM: Field Service Management test suite
      Test Description
      FSM: Create Initiate Qualify Dispatch and assign Work Order Task
      • Create a work order.
      • Initiate and qualify a work order.
      • Dispatch a work order.
      • Assign a work order task to an agent.
      FSM: Part Sourcing
      • Source any part to an agent's stock room from the work order task.
      • Create a transfer order line for the part sourcing.
      • Use this part for any work order to consume it using the Part Usage action.
      FSM: Part Usage
      • Source any part to an agent's stock room from the work order task.
      • Use this part for any work order to consume it using the Part Usage action.
      FSM: Questionnaire Create a questionnaire and associate it with a work order task.
      FSM: Field Service Configuration Verify that the default configuration such as task assignment method, qualification requirement, PDF summary and agent's ability to accept or reject tasks is preserved.
      FSM: Planned Maintenance Create a planned maintenance work order with weekly interval time for printer maintenance.
      FSM: Appointment Booking Configuration Verify that the default configuration for appointment booking is preserved and that the point of sale service and catalog item exists in the system.
      FSM: Create Work or Personal Schedules Create personal or work schedule for agents.
      FSM: Field Service Property Settings Verify that the field service system properties preserve expected values.
      FSM: Work Groups Verify that field service agents can be added to work groups.
      Related topics
      • Quick start tests

      Tags:

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