View a customer’s install base in Agent Workspace to quickly identify the support they require as well as opportunities for adoption and upsell.

1. Click the account you want to view the install base for.
2. Click the Install Base related list.
3. Click through the Sold Product tree view to view details on the sold product and the list of install base items that belong to it.
   
4. On the form header, click the Hierarchy icon to see the full product model that the sold product is part of.
   The product model hierarchy opens in a separate window. Unpurchased product components have a shopping cart icon next to them.