| sn_customerservice.CSMService |
Defines the default value logic for case objects. Available with the Customer
Service (com.sn_customerservice) plugin. |
| sn_customerservice.CSMCaseSync |
Use this extension point to customize the logic for parent-child case synchronization.
This extension point can be used in one of two ways:
- Define the conditions for parent case records that can be considered for
synchronization to child cases. The default functionality is based on the
sn_customerservice.parent_child_ case_sync system property.
Customers can add additional conditions using this extension point.
- Customize the logic for parent-child case synchronization based on the state of the
child case. By default, if the child case is in the Resolved,
Closed, or Cancelled state, there is no
sync from the parent case.
This extension point is used by the CSCaseSyncHelper script
include. Available with the Customer Service (com.sn_customerservice) plugin.
|
| sn_majorissue_mgt.MajorCase |
Available with the Major Issue Management (com.sn_majorissue_mgt) plugin.
|
| sn_action_status.NeedsAttentionAccessUtil |
Enables each application to choose the user roles that can enable and disable the
Needs Attention field on a case form. Available with the Customer
Service Case Action Status plugin (com.snc.csm_action_status). |
| sn_cs_sm.CSMChangeIntegrations |
Creates the logic for mapping the Change Request field on the
case record. Available with the Customer Service with Service Management (com.sn_cs_sm)
plugin. |
| sn_cs_sm.CSMIncidentIntegrations |
Creates the logic for mapping the Incident field on the case
record. Available with the Customer Service with Service Management (com.sn_cs_sm)
plugin. |
| sn_cs_sm.CSMProblemIntegrations |
Creates the logic for mapping the Problem field on the case
record. Available with the Customer Service with Service Management (com.sn_cs_sm)
plugin. |
| sn_cs_sm_request.CSMRequestIntegrations |
Creates the logic for mapping the Request field on the case
record. Available with the Customer Service with Request Management
(com.sn_cs_sm_request) plugin. |
