Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Customer Service Management
Table of Contents
Choose your release version
    Home Orlando Customer Service Management Customer Service Management Customer Service Management Integrate Customer Service Management with other applications

    Integrate Customer Service Management with other applications

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Integrate Customer Service Management with other applications

    Integrate the Customer Service Management application with Event Management, Field Service Management, Financial Management, and Service Management.

    • Integration with Adobe Experience Manager

      Extend Knowledge Management capabilities through ServiceNow components in Adobe Experience Manager (AEM) to deliver a pre-integrated web experience for external customers.

    • Integration with Field Service Management

      The Customer Service with Field Service Management plugin (com.snc.csm_fsm_integration) provides an integration between the Customer Service Management and Field Service Management applications.

    • CSM integration with Service Management

      Customer Service Management provides an integration with the Incident, Problem, Change, and Request Management applications. This integration enables users to create request, incident, problem, and change records from a customer service case.

    • Integration with Project Portfolio Management with Financials

      Customer Service Management provides an integration with the Project Portfolio Suite with Financials application. This integration, Customer Project Management, enables customers to manage complex projects with multiple tasks and provide end users with visibility into these projects.

    • CSM integration with Financial Management

      Plugins for Customer Service Management and Field Service Management provide an integration with the Financial Management application as well as dashboards and reports.

    • Integration with IT Operations Management

      The Proactive Customer Service Operations plugin (com.snc.proactive_cs_itom) provides an integration between Customer Service Management and the Event Management console in IT Operations Management.

    • Continual Improvement Management with CSM

      Use the Continual Improvement Management (CIM) application with Customer Service Management (CSM) to request improvement opportunities and to implement phases and tasks to meet performance goals, track progress, and measure success.

    • Integrate Customer Service Management with Microsoft Outlook

      The ServiceNow add-in for Microsoft Outlook enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook.

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Integrate Customer Service Management with other applications

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Integrate Customer Service Management with other applications

      Integrate the Customer Service Management application with Event Management, Field Service Management, Financial Management, and Service Management.

      • Integration with Adobe Experience Manager

        Extend Knowledge Management capabilities through ServiceNow components in Adobe Experience Manager (AEM) to deliver a pre-integrated web experience for external customers.

      • Integration with Field Service Management

        The Customer Service with Field Service Management plugin (com.snc.csm_fsm_integration) provides an integration between the Customer Service Management and Field Service Management applications.

      • CSM integration with Service Management

        Customer Service Management provides an integration with the Incident, Problem, Change, and Request Management applications. This integration enables users to create request, incident, problem, and change records from a customer service case.

      • Integration with Project Portfolio Management with Financials

        Customer Service Management provides an integration with the Project Portfolio Suite with Financials application. This integration, Customer Project Management, enables customers to manage complex projects with multiple tasks and provide end users with visibility into these projects.

      • CSM integration with Financial Management

        Plugins for Customer Service Management and Field Service Management provide an integration with the Financial Management application as well as dashboards and reports.

      • Integration with IT Operations Management

        The Proactive Customer Service Operations plugin (com.snc.proactive_cs_itom) provides an integration between Customer Service Management and the Event Management console in IT Operations Management.

      • Continual Improvement Management with CSM

        Use the Continual Improvement Management (CIM) application with Customer Service Management (CSM) to request improvement opportunities and to implement phases and tasks to meet performance goals, track progress, and measure success.

      • Integrate Customer Service Management with Microsoft Outlook

        The ServiceNow add-in for Microsoft Outlook enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook.

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login