Customer Service Management provides an integration with ServiceNow®
Safe Workplace applications. This integration helps you safely reopen locations and
support the health and safety of contacts and consumers after emergencies and
pandemics.
Overview
Integrate with Safe Workplace applications, specifically with the Employee Health Screening application, to enable contacts or consumers to safely
enter locations and comply with health and safety policies.
As a consumer or contact, verify that you understand and comply with requirements and policies
by filling out the Health Verification form on the Consumer or Customer Service Portal.
As a customer or consumer service agent, screen contacts or consumers entering a location to
ensure compliance with entry requirements such as a temperature check and Personal Protection
Equipment (PPE).
For more information on the Employee Health Screening application, see Employee Health Screening.
Key features
- Access for consumers and contacts to the Health Verification form on the Consumer or
Customer Service Portals.
- Ability for customer or consumer service agents to screen consumers and contacts on
visiting a location.
